About Geolinks:

Founded in 2011, Geolinks is the fastest growing internet service provider in the state. We offer high-speed internet access to businesses, non-profits, and anchor institutions all over California who are looking for a provider that cares about their business and needs. We are a fast-paced, tech-orientated, customer focused company looking for dynamic self-starters who are looking to make an impact. Headquartered in Ventura County our mission is to offer the best company culture around, one that combines respect, collaboration and a “best idea wins” mantra. If you’re looking for a company that wants to hear your innovate ideas as well as a company that is family oriented and believes in work-life balance we’d love to hear from you!

About the role:

We are currently seeking a Tier 1 Help Desk Support Specialist. This individual has a strong customer support orientation, upbeat, and positive phone personality with excellent written/email communication skills. The candidate is investigative, curious, and skilled in having conversations with end users to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation and be able to independently. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment. 

What you'll be doing:

  • Basic/Tier 1 technical support by phone and email
  • Monitor, review, and troubleshoot customer-facing network equipment and VoIP systems
  • Analyze data and traffic to isolate issues and come up with scope of work to correct
  • Daily review and follow-up of support tickets
  • Work closely with our NOC and escalate for more technical troubleshooting as needed
  • Work with Installation Technicians in the Field to turn up new service
  • Program fixed wireless radios and networking switches to be used in the field
  • Opportunities to grow and move up, progress

Who we're looking for:

  • Someone who is a Self-starter, strong sense of ownership, gets things done
  • Someone who is highly organized with ability to plan daily, weekly and monthly priorities
  • Someone who can work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary internal and external customer service
  • Someone who has excellent verbal and written communication and follow up skills
  • Someone who is committed to customer service and professionalism
  • Someone who with strong computer skills including Microsoft Outlook, Word and Excel
  • Someone who can handle multiple tasks within specified timeframes
  • Someone with the ability to work independently while supporting an overall team mentality

EDUCATION AND/OR EXPERIENCE:

·         High school Diploma or GED required

·         2+ years previous help desk support experience

·         Networking/IT Certifications - not required but certainly a plus

·         Familiarity with LAN/WAN Networking and IP Theory

·         Strong problem-solving and troubleshooting skills

Benefits:

  • Full gym, game room, and basketball court for employee and family use
  • Paid Paternity / Maternity Leave
  • 75% of Health, Vision, and Dental Plans covered
  • 401K
  • Long-term Disability
  • 100k Life Insurance