Headquartered in beautiful Carpinteria, California, PlanMember is a growing financial services firm serving hundreds of thousands of clients nationwide. For more than three decades, PlanMember has provided premiere retirement and investment services to individual investors as well as employees of education, nonprofits, governmental and private sector organizations. PlanMember has been a top-ranked fee-based broker dealer since 2004 and top-ten ranked for new retirement plans added and K-12 retirement plans.

With a mission of making a positive difference for our Partners, Members and Employees, PlanMember provides generous benefits and a personalized company culture that champions career growth and is looking for highly motivated individuals to join its growing team.

Location Information:  On-Site at our Carpinteria, CA Headquarters

Salary Range: 

The starting salary is $52,000 annually. In addition to the starting salary, there is a Licensing Incentive Program that provides salary incentives based on the successful passing of FINRA exams to secure the SIE and FINRA Securities Licenses 6, & 7. We offer a generous compensation package that also includes an attractive benefits package including medical, dental and vision, 401k company match, discretionary profit sharing, PTO, valet parking and more.

The primary responsibilities for FSR Tier I:

• • Answer Client inbound calls and or transfer calls requested
  • Gather information as it relates to clients inquires
  • Place outgoing calls (as required (no cold calls)
  • Perform routine/assigned follow up tasks
  • Provide exceptional service to Clients
  • Handle Return Mail Inquiries
  • Once proficient in the Service Center, work with New Hires as a "Buddy" for training
  • Refer daily support questions to more tenured employees
  • Process transactions and provide info relating to client accounts
  • Position Includes comprehensive SIT training for the first 8 weeks of employment

• FSR Tier 1 Help Support (SME)
  • Answer retail Help Queue Calls
  • Communicate training and coaching to management
  • Peer call monitoring and reviewing
  • Assist with maintaining and updating Knowledgebase. (PlanMember’s policies and procedures)

Essential Job Function:  This position is deemed an “Essential Staff” position for the purpose of our Business Continuity Plan "BCP". This distinction means you are expected to be fully prepared to perform essential functions of your job remotely as deemed applicable and necessary by your manager and the Company upon declaration of a BCP event.

• Active Communication
  • Strong listening skills (attentive, active, and objective)
  • Clear, articulate verbal communication
  • Conflict management
  • Maintain composure under stress
  • Ability to ask probing questions
  • Respond to customers in a confident, cooperative and professional manner

• Interpersonal Dynamics
  • Team Player
  • Ability to relate to others in a respectful, cooperative manner
  • Information Seeking

• Solving Problems
  • Ability to research and analyze information (Analytical Thinking)
  • Support client retention program

• Managing Processes
  • Time management
  • Ability to multi-task without errors

• Self-Management
  • Composure and Resiliency
  • Proficient in Microsoft Word and Excel
  • Ability to learn and proficiently use internal computer systems and all related department software and technical tools
  • Accountable/Reliable/Self Motivated/Efficient
  • Service and Detail Oriented
  • Accountability

• 4-year college degree (any major)

• A desire and curiosity to learn the financial services industry

• Previous experience with customer services a plus

• Previous experience in a service center a plus.

Not Applicable

Required to obtain FINRA Licenses SIE and Series 6 within 6 months of hire. Additional licenses will be required based on competency and business needs for continuation/promotion to Tier 2.

Position Information:  This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. PlanMember reserves the right to modify duties or job descriptions at any time.

PlanMember Financial Corporation is an Equal Opportunity Employer. PlanMember does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.