The Project Manager is responsible for developing and managing technology projects for customers by managing the cost, time, and scope constraints. The primary duties include creating and maintaining a project plan that communicates tasks, milestone dates, status, resource allocation, and financial status. This position can be a remote or in-person role with working hours based on the Eastern Time Zone.

Basic Functions:

• Develop project plans, goals, and budgets while identifying resources needed, developing schedules, and measuring results.

• Understand overall project objectives, as well as the role and function of each project team member.

• Ensure the project objectives and requirements are clear and agreed upon by all team members.

• Coordinate delivery and implementation of projects that meet quality assurance standards.

• Assist project team in design and development tasks.

• Organize and manage all phases of the project to ensure on-time completion with budgetary requirements.

• Drive problem investigation and resolution as required.

• Ensuring that risks are identified, communicated, and mitigated and that projects are delivered successfully through to production.

• Design and maintain technical and project documentation.

Additional Duties and Responsibilities:

• Improve customer perception and satisfaction.

• Ability to work in a team and communicate effectively.

• Escalate project issues that cannot be completed within agreed service levels.

• Communicate to customers by keeping them informed of progress, notifying them of impending changes, critical path requirements and delivery dates.

• Maintain specific knowledge of the customer and how our services and products relate to their business strategy and goals.

• Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

• Document internal processes and procedures related to duties and responsibilities.

• Responsible for entering time and expenses in as they occur.

• Enter all work as activities, service tickets, or project tickets.

• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry.

Knowledge, Skills, and/or Abilities Required:

• Knowledge and experience in cross-functional project management methods and techniques.

• Experience with Agile / Kanban framework.

• Strong organizational, presentation, and customer service skills.

• Skill in planning and preparing written communications.

• Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.

• Ability to multi-task and adapt to changes quickly.

• Service awareness of all organization’s key services for which support is being provided.

• Understanding of support tools, techniques, and how technology is used to provide services.

• Self-motivated with the ability to work in a fast-moving environment.

Educational/Vocational/Previous Experience Recommendations:

• BA/BS, preferably in business administration or a related field.

• Minimum of three years project management with experience supporting technology and software development projects.

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