Now IT Matters is seeking a full-time (30-40 hours/week) Engagement Consultant to join our Delivery team. We are looking for a highly adaptable, self-directed team player with a high capacity to navigate a fast-paced, rapidly evolving, work environment. Are you resourceful, curious, collaborative, and creative? Do you possess the drive and determination to see social impact organizations succeed?  If so, this might be the right role for you. Please note that this is a permanently remote position.


PRIMARY RESPONSIBILITIES 

  • Act as primary point of contact for multiple client organizations

  • Champion the needs and interests of the client within the NiM project team

  • Work effectively as an integral member of the Delivery team

  • Identify opportunities for additional projects that meet the client’s needs

  • Develop and maintain relationships with key clients and partners

  • Interact with individuals at all levels of the organization, including Now IT Matters’ employees, vendors, and clients as well as employees and affiliates of Salesforce.org and other partners

  • Maintain awareness of emotional impact of our work on clients and colleagues and follow up appropriately

  • Coordinate, lead, and ensure followup on project meetings

  • Represent NiM at industry events and client events as requested


REQUIREMENTS:

  • Strong communication and presentation skills (remote)

  • Professional and discreet; able to maintain confidentiality

  • Accepts and responds well to feedback; willing to admit and own mistakes and adjust performance accordingly

  • Dedication to client success

  • Internet access sufficient for remote work

  • Experience with nonprofits, particularly nonprofit business processes

  • Ability to communicate workflow and process clearly and accessibly

 

NICE TO HAVE:

  • Salesforce or Microsoft certifications

  • Experience in account management


PHYSICAL/SENSORY DEMANDS

  • Extensive computer usage (up to 8 hours per day)

  • Ability to manage multiple apps and environments simultaneously with a moderate degree of task switching

  • Occasional weekend or evening work may be required

  • Travel may be required post-COVID (less than 10% of time)


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