Senior Business Analyst

Now IT Matters is seeking a full-time (40 hours/week) Senior Business Analyst to join our Delivery team. We are looking for a self-directed team player with a high capacity to navigate a rapidly evolving work environment. Are you resourceful, curious, collaborative, and fastidious? Do you possess the drive and determination to see social impact organizations succeed? If so, this might be the right role for you. Please note that this is a permanently remote position.

PRIMARY RESPONSIBILITIES

Work effectively as an integral member of the Delivery team
Understand client needs, business use cases, and liaise with clients as needed to gather and define requirements,
Identify key decisions that impact the project outcome
Translate high-level technical solutions into detailed, delegatable tasks
Prepare user stories and maintain product backlog for Agile projects
Surface potential questions or obstacles with Delivery and client teams
Address client concerns and questions per platform best practices
Liaise with project manager to oversee project budget and timeline
Liaise between development team members to unblock technical issues and provide oversight
Complete a variety of project-related tasks including declarative developer configuration (click-to-configure); QA; documentation; training; reports and analytics
Interact with individuals at all levels including Now IT Matters’ employees, vendors, and clients as well as employees and affiliates of Salesforce.org and other partners

REQUIREMENTS:

2+ years experience with Salesforce and/or MicrosoftDynamics
2+ years experience as a Business Analyst (especially conducting user interviews, identifying project requirements, and planning out the work needed to meet the users' needs)
Familiarity with both Agile and Waterfall project management methodology
Strong communication and presentation skills (remote)
Strong delegation skills
Professional and discreet; able to maintain confidentiality
Ability to work with a diverse group of colleagues and clients
Accepts and responds well to feedback; willing to admit and own mistakes and adjust performance accordingly
Dedication to client success
Internet access sufficient for remote work

NICE TO HAVE:

Experience with nonprofits, particularly nonprofit business processes
Experience using Project Management software to decompose, assign, and monitor tasks
Established presence in the Salesforce Trailblazer Community and Power of Us Hub
Salesforce or Microsoft certifications (Salesforce Admin, Nonprofit Cloud, App Builder or Microsoft Dynamics preferred)
Product Management experience at any level

PHYSICAL/SENSORY DEMANDS

Extensive computer usage (up to 8 hours per day)
Ability to manage multiple apps and environments simultaneously with a moderate degree of task switching
Occasional weekend or evening work may be required

Travel may be required post-COVID (less than 10% of time)

ABOUT NOW IT MATTERS

Now IT Matters is a mission-driven, highly-collaborative team of technology professionals and nonprofit practitioners. Together we are building a sustainable business, developing brilliant staff, and helping nonprofits do #moregoodbetter by leveraging the power of technology. Now IT Matters is based in Bozeman; however, Now IT Matters is a distributed team and staff work remotely. Normal working hours are 8-5 Mountain time.

Now IT Matters is committed to providing a productive and safe environment. To achieve that goal, we conduct background and reference checks and DiSC profile assessments for all final applicants being considered for employment.

EQUAL OPPORTUNITY EMPLOYER

Now IT Matters commits itself to:

Recruit, hire, train, and promote persons without regard to ancestry, race, color, religion, sex, national origin, age, disability, medical condition, protected veteran status, marital status, pregnancy, weight, height, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
Ensure that all personnel actions and policies relating to compensation, benefits, transfers, terminations, training and development, education, and promotions or demotions are administered without regard to ancestry, race, color, religion, sex, national origin, age, disability, medical condition, protected veteran status, marital status, pregnancy, weight, height, genetic information, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law.
To ensure a discrimination-free workplace, we will not limit ourselves to the requirements of the law, but will proactively cultivate an inclusive work environment that values diversity in all its aspects.
Now IT Matters is committed to the principles of equal opportunity for all. We are an equal opportunity employer.

CORE VALUES

Now IT Matters staff demonstrate our core values:

Self-Awareness
Engagement
Collaboration
Insight
Curiosity
Empathy
Grit
Integrity

BENEFITS

The salary range for this position is $75,000 to $90,000 per year. Salary is commensurate with experience. Benefits available to eligible employees include insurance (for 30+ hours/week); 401k with 3% employer match (after one year at 20+ hours/week); paid holidays, vacation, and sick time; access to an EAP; and monthly office stipend.

APPLICATION INSTRUCTIONS

To be considered for the Business Analyst position, please submit a professional resume on this page along with a cover letter telling us why you’re a great fit for this role.

Please include a one- to two-paragraph response to the following prompt:

“You’ve been added to a Project Team after the project has already started. As you are reviewing the project to get up to speed, you discover some of the business requirements from the client aren’t reflected in the project tasks your team has been assigned. What do you do next?”