JOB SUMMARY 

Cayton Children's Museum is looking for a forward-thinking and service-minded Events Manager with a background in sales to help oversee all aspects of event planning logistics, policies, and budget management. Reporting to the Visitor Experience Director, the ideal candidate is highly organized and can lead multiple events and projects simultaneously. The Event’s Manager supervises the Events staff and is part of the Museum Operations team, working in close collaboration with various Cayton departments. The Cayton Children’s Museum operates on a 4 day, 32-hour workweek, with a generous benefits package.  

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Supervise the events team to ensure smooth venue rental experience for all events and private parties. 
  • Create, implement, and oversee event protocols, including pre-, during, and post-visit guest communications.  
  • Streamline systems for responding to leads, guests questions, and concerns. 
  • Develop efforts to establish deeper connections between the museum and event guests.  
  • Assess and report on progress towards event-related revenue goals, and provide recommendations for improvement.  
  • Create and manage protocols for facility rentals, including birthday parties, private art activities, corporate events, and more.  
  • Expand and improve facility rental programs to maximize the revenue potential of Museum spaces.  
  • Collaborate with the Marketing team to manage the development, creation and timely delivery of all event marketing materials and collateral, including but not limited to digital assets and communications, print materials, event signage, promotions, and more. 
  • Support planning and execution of museum festivals and public events in collaboration with Programs and Development teams. 
  • Monitor the revenue and expense budgets for event operations. 
  • Coordinate event team scheduling with other departments to ensure space availability and smooth execution, avoiding programmatic conflicts and scheduling overlap. 
  • Work closely with vendors to facilitate event logistics including catering, rentals and production, and coordinate with Santa Monica Place as needed. 
  • Secure insurance documents and appropriate city and venue permits for all events, when necessary. 
  • Develop and track event budgets, optimize ROI; Analyze event performance and prepare post-event reports and metrics for department review. 
  • Manage event-related database. 
  • Assess and report on progress toward Events revenue goals and provide recommendations for improvement. 
  • Other duties as needed. 

QUALIFICATIONS  

  • 5+ years’ experience minimum in customer service and event planning.  
  • At least 2 years of experience in managing a team. 
  • BS/BA degree, or equivalent years of experience. 
  • Proficiency in Microsoft Office and other standard office software, systems and collaboration tools.  
  • Altru/Blackbaud knowledge is considered a plus. 
  • TripleSeat knowledge strongly preferred. 
  • Strong research skills and sound understanding of best practices in the events and customer service industries, including budgeting, vendor relations, production, sourcing of supplies/materials, etc. 
  • Excellent written and verbal communication skills. 
  • Ability to think strategically and creatively, but also pragmatically and with careful attention to detail, record-keeping, and organization. 
  • Ability and willingness to take initiative, problem-solve, and pivot with a generous and positive attitude. 
  • Great interpersonal skills and ability to represent the organization and work collaboratively with diverse staff, Board, volunteers, vendors and the public. 
  • Commitment to the mission, vision, and values of the Cayton Children’s Museum. 

PHYSICAL REQUIREMENTS 

The person in this position must be able to: 

  • Move about inside the office and throughout the museum to oversee events, respond to guest needs, and access file cabinets, office machinery, storage shelves, etc. 
  • Lift up to 20 lbs. 
  • Communicate via telephone, video conference, email and in-person. 

COMPENSATION & BENEFITS

  • Salary range of $65,000-$67,000 USD, depending on experience
  • 32-hour work week 
  • Health, dental, vision, life and disability insurance
  • Retirement plan; 401k with 4% employer match 
  • Health and childcare flexible spending accounts
  • Vacation and sick days; paid holidays 
  • Commuter benefits 
  • Plus more! 

SCHEDULE

The Events Manager is a full-time exempt position, with a typical schedule of Wednesday, Thursday, Saturday and Sunday. Schedule may vary based on museum needs, including special events. Weekend availability is required.

 

ABOUT OUR ORGANIZATION  

At the Cayton Children’s Museum, we activate the power of play to enrich the lives of children and their families, build stronger and more connected communities, and create a better world. We envision a world where all children, and the adults they grow up to be, experience the transformational and lifelong benefits of abundant, creative, and purposeful play. 

The Cayton Children’s Museum is an Equal Opportunity Employer and does not discriminate based on race, color, religion, national origin, gender identity, sexual orientation, pregnancy, disability, political affiliation, marital or family status, age, military service, or other non-merit factor.