JOB SUMMARY  

The Retail Manager oversees the operations of the Cayton Children’s Museum store. They are responsible for all vendor and customer relations, inventory management, reporting, budget projections, and aligning all merchandise with the Museum’s mission, programs and aesthetic. The Retail Manager reports to the Sr. Director of Marketing and supervises part-time retail store staff. The right candidate is a creative, organized and customer service-oriented person who thrives in a kid oriented, parent purchasing environment and is driven make the store a successful part of the museum’s earned revenue strategy. 

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Overseeing all buying/merchandise decision-making, including ensuring all products align with the Museum’s mission, exhibits and price point; developing relationships with suppliers; managing inventory levels; maintaining in-store display of store products.
  • Managing customer service in the store, including creating a friendly and knowledgeable sales environment, handling any customer issues or complaints; building relationships with repeat customers; planning promotional campaigns for members and other special events. 
  • Preparing sales forecasts and expense budgets, and monitoring and reporting on progress toward goals, including via the Blackbaud/Altru point-of-sale and inventory tracking system.
  • Overseeing, building out display of the online Cayton store. 
  • Train, schedule and supervise staff and volunteers to work as salesclerks in the store. 
  • Additional duties as assigned.


QUALIFICATIONS AND CAPABILITIES  

  • Minimum 3 years’ experience in retail management and merchandising, with proven track record of meeting sales goals.  
  • Bachelor’s degree preferred. 
  • Prior knowledge of specialty children’s retail preferred. 
  • Strong organizational and analytical skills and careful attention to detail. 
  • Great interpersonal and communications skills, and ability to work with diverse staff, customers, and vendors. 
  • Proficiency in Microsoft Office and other standard office software systems. 
  • Familiarity with point-of-sale systems, especially Altru, a plus. 
  • Ability and willingness to jump in and do what it takes to get the job done, and to motivate a team to do the same. 
  • Commitment to the mission, vision, and values of the Cayton Children’s Museum.


PHYSICAL REQUIREMENTS 

The person in this position must be able to: 

  • Move about inside the office to access file cabinets, office machinery, storage shelves, etc. 
  • Lift up to 20 lbs, move boxes, merchandise and displays.
  • Communicate via telephone, video conference, email and in-person.
  • Move about extended periods of time while overseeing on-site store operations. 

COMPENSATION & BENEFTIS

  • Annual salary of $50,000-$60,000, depending on experience.
  • 32-hour work week.
  • Health, dental, vision, life, and disability insurance
  • Retirement plan after 1 year; 401k with 4% employer match.
  • Health and childcare flexible spending accounts.
  • Vacation and sick days; paid holidays.
  • Commuter benefits.
  • Plus, more.


OUR ORGANIZATION

At the Cayton Children’s Museum, we activate the power of play to enrich the lives of children and their families, build stronger and more connected communities, and create a better world. We envision a world where all children, and the adults they grow up to be, experience the transformational and lifelong benefits of abundant, creative, and purposeful play.  

The Cayton Children’s Museum is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, pregnancy, disability, political affiliation, marital or family status, age, military service, or other non-merit factor.