The Program Manager will collaborate with the Museum Program Director and Chief Program Officer to manage the planning, implementation, and execution of all museum programs and events that support the mission of the Cayton Children’s Museum. The Program Manager utilizes the museum’s exhibits and spaces to implement key early childhood education and developmental frameworks. This position provides exceptional customer service in order to foster a fun, playful, stimulating, and inclusive environment for all children and families.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manage programs and activities with children and families, including exhibit activation, classes, camps, field trips, events, digital content, festivals, and performances onsite at the museum and online through digital platforms.
Conduct daily museum walkthrough of exhibits and program spaces before public opening and after public closing to ensure areas are operational, organized, clean, visually inviting, and adequately stocked with supplies and props.
Develop, plan, and execute programs aligned with the museum's mission, strategic goals and initiatives.
Identify, report, and troubleshoot exhibit maintenance problems, including equipment, technology, audiovisual, props, and supplies.
Communicate across all museum departments to ensure coordination between programs and broader museum initiatives, including events, operations, marketing, retail, development, guest services, security, and retail.
Monitor and order inventory of materials, props, and supplies for all museum exhibits and programs.
Publish daily museum programs schedule through Altru and other digital platforms for guests to access onsite and online.
Conduct visitor surveys, assessments, interviews, and evaluations to measure the effectiveness, outcomes, and impact of museum programs.
Oversee maintenance, security, storage, inventory of museum audiovisual equipment used to produce digital programs.
Manage Play Guides, including day-to-day supervision and communication, creating weekly schedules and shift changes, approving timesheets, and executing annual evaluations.
Support new and existing museum staff by conducting regular trainings, meetings, mentoring, coaching, and professional development.
Collaborate with supervisors to recruit, interview, evaluate, hire, and onboard new program staff.
Communicate and elevate appropriate staff issues, conflicts, and concerns to supervisors for guidance and support.
Welcome all museum and event guests by orienting them to the museum’s spaces, answering questions, addressing customer service needs, diplomatically resolving problems, and providing up-to-date information on exhibits, programs, events and activities.
Ensure the highest level of customer service and hospitality is maintained for all museum visitors, programs, and events.
Facilitates the setup, execution, breakdown, and reset for all museum programs and events.
Coordinate schedules, planning, and logistics with all museum departments to ensure all museum events have adequate staffing.
Other duties as needed.
3+ years' experience in managing programs, events, exhibits, activities, teaching, or leading teams.
Bachelor's Degree in early childhood education, liberal or performing arts, humanities, sciences or related field required.
Museum or nonprofit experience, desired
Proficiency in Microsoft Office and other standard office software, systems and collaboration tools.
Excellent written and verbal communication skills.
Ability to think strategically and creatively, but also pragmatically and with careful attention to detail.
Ability and willingness to take initiative, problem-solve, and do what it takes to get the job done.
Great interpersonal skills and ability to represent the organization and work collaboratively with diverse staff, Board, volunteers, vendors and the public.
Commitment to the mission, vision and values of the Cayton Children’s Museum.
The person in this position must be able to:
Move about inside the office to access file cabinets, office machinery, storage shelves, etc.
Lift up to 25 lbs.
Communicate via telephone, video conference, email and in-person.
Stand for sustained periods of time
Make substantial movements (motions) of wrists, hands, and/or fingers.
COMPENSATION & SCHEDULE
Salary is $22 - $26 per hour depending on experience. Comprehensive benefits package includes: health, dental, vision, life and disability insurance; retirement plan; health and childcare flexible spending accounts; vacation and sick days; plus more. The Program Manager is a full-time position with a typical schedule of business hours and at least one weekend day with some evenings as needed, however schedule may vary.
ABOUT OUR ORGANIZATION
At the Cayton Children’s Museum and our parent company, ShareWell, we activate the power of purposeful play to enrich the lives of children and their families, build stronger, more connected communities, and create a better world. We envision a world where all children, and the adults they grow up to be, experience the transformational and lifelong benefits of abundant, creative, purposeful play.
The Cayton Children’s Museum is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, pregnancy, disability, political affiliation, marital or family status, age, military service, or other non-merit factor.