JOB SUMMARY
As the first and last face Museum guests will see during their visit, the Guest Services Associate will ensure timely and seamless service, handle guest inquiries, manage their expectations and make informed recommendations. The Cayton Children's Museum is looking for a team member with a forward-thinking guest service approach to their work. The Guest Services Associate must have the ability to multi-task in a fast-paced environment while maintaining a positive attitude.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Welcome all guests and manage the traffic flow in the Museum lobby and customer queue, to ensure all visitors are helped in a timely manner.
Assist visitors with general questions and needs.
Facilitate ticket sales, membership sales, museum store sales.
Assist with general data base management.
Demonstrate empathy and compassion while building a good rapport with Museum guests.
Maintain complete knowledge of all Museum features, programs, schedule, hours and operations so they are always ready to make recommendations to ensure elevated customer service.
Answer, screen and forward incoming phone calls as well as emails.
Collect feedback from visitors and report feedback to Guest Service leadership team.
Perform any clerical duties in the Museum Store.
Promote a work environment that is positive, customer-service oriented, and compliant with established policies and procedures.
Possess exceptional attention to detail, is well-organized and reliable.
Maintain clear communication with museum team.
Oversee cash handling procedures and policies – including opening and closing procedures and petty cash.
Assist with end of day revenue reporting.
Other duties as assigned.
QUALIFICATIONS
Has previous experience as a receptionist, concierge, in an administrative role or similar guest services role.
Proficiency in Microsoft Office and other standard office software, systems and collaboration tools.
Bilingual (Spanish/English) strongly preferred.
Experience with Altru is a plus.
Has excellent written and verbal communication skills.
Can follow instructions and work well independently as well as with others.
Is able to address stressful situations with dignity and the utmost tact and politeness.
Is highly responsible, reliable, self-motivated, energetic, and possesses strong conflict resolution and problem-solving abilities.
Welcomes change and adjusts quickly to accommodate the business needs.
Has strong interpersonal skills to be able to effectively handle a wide array of customers, employees and vendors.
Commitment to the mission, vision and values of ShareWell, the Cayton Children’s Museum and youTHink.
PHYSICAL REQUIREMENTS
The person in this position must be able to:
Move about inside the office to access file cabinets, office machinery, storage shelves, etc.
Lift up to 25 lbs.
Stand extended periods of time; accommodations can be made where necessary.
Communicate via telephone, video conference, email and in-person.
COMPENSATION & SCHEDULE
Salary $17.50/hr. The Guest Services Associate is a part-time, non-exempt position with a typical schedule of Museum business hours (usually between 8am and 5:30 pm), Wednesday-Sunday, with some evenings as needed; however, schedule may vary.
ABOUT OUR ORGANIZATION
At the Cayton Children’s Museum and our parent company, ShareWell, we activate the power of purposeful play to enrich the lives of children and their families, build stronger, more connected communities, and create a better world. We envision a world where all children, and the adults they grow up to be, experience the transformational and lifelong benefits of abundant, creative, purposeful play.
ShareWell is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, national origin, gender identity, sexual orientation, pregnancy, disability, political affiliation, marital or family status, age, military service, or other non-merit factor.