Company: aRes Travel, Inc.

Job Title: Attractions Operations Coordinator

Department: Attraction & Activities Department

Reports To: Attraction Sales Manager

Date: Mar 26, 2024

 

Summary:

Relying on systems knowledge and analytical skills, the Attractions Operations Coordinator will be responsible for building and maintaining all attractions/activities and ticket products, including providing some technical support and troubleshooting which can include analyzing and responding to issues with inventory, barcode integrations, reports, geo-codes, etc.  Must be flexible in meeting changing business demands.

 

Responsibilities:

  • Support/project manage Attraction Sales Manager and Attractions Operations Manager in the effort to build out new products and offers, including new attractions partners, new ticket products, and special offers.

  • Document Attraction Department Workflows (Confluence)

  • Help facilitate resolution of customer service issues by working with aRes Travel Call Center Supervisors

  • Ticket Fulfillment

  • Ticket Refunds

  • Attraction and Ticket Inventory, Showtime, Image, Buildout, Content updates

  • Barcode Returns

  • Salesforce Updates (contacts, contracts, etc.)

  • Contract Management

  • Assist with Sales Operations Projects as needed

 

Requirements and Skills:

  • Strong organizational skills.

  • Strong written and oral communication skills, with the ability to troubleshoot issues over the phone.

  • Ability to handle & prioritize multiple projects in a fast-paced, dynamic environment.

  • Applies fundamental travel industry marketing concepts, practices, and procedures.

  • Proficiency in Google Apps

  • Detail-oriented with excellent follow-up skills.

  • Flexible team player with excellent cross-functional and interpersonal skills.

  • Ability to assess multiple systems and troubleshoot problems. 

About us

aRes Travel Inc. provides a white-label booking engine solution for the tourism industry, which businesses use to provide their consumers with a full suite of travel products.  We are the brand behind the brand. Our products include industry-leading reservations and ticketing technology. Clients include destination marketing organizations (www.sandiego.org, www.sandiego.org, etc.), major attractions, travel marketers, and hotels.

Competitive compensation commensurate with experience. We offer excellent pay and generous benefits including paid holidays, vacation and sick time, medical, dental, vision, and 401K company match. This is a full-time in-house position. No headhunters, contractors, freelancers, overseas agents, or professional job-hoppers will be considered. We are unable to offer relocation assistance.