Company Information

Are you passionate about impacting the trajectory of a child’s life? Do you have a desire to provide children with endless opportunities outside of school? Here at Peachjar, we offer a communication platform that helps connect schools to parents and parents to their community! Our cloud-based platform offers digital flyer distribution that easily allows school to parent communication and engagement.

 

We are seeking an enthusiastic Customer Care Coordinator who is business savvy and able to thrive in a fast paced, team-oriented environment. Peachjar is an Ed-tech company headquartered in San Diego, boasting a culture that is professional, yet fun where success is celebrated, and new ideas are shared!  We only hire "nice" people; grumpy people need not apply.  Relocation is not available for this position.

Job Description

This individual's primary responsibility is to support and assist the Customer Care department representatives in tasks associated with optimizing Peachjar program provider relationships as well as assisting in the administration of internally managed national program provider campaigns.

Major Responsibilities

·          Conduct all interactions via email and phone with a customer-centered focus

·          Manage, respond to and track a high volume of inbound district, school and community partner customer email inquiries tailored to their needs that may include but are not limited to:

 

Community partners:

·         Share best Peachjar practices for digital flyer distribution

·         Help identify additional distribution opportunities to increase program participation

·         Identify solutions to address challenges they may be experiencing with our digital flyer platform

 

Districts/schools:

·         Share Peachjar best practices to optimize their use of the Peachjar platform, which may include but are not limited to uploading and / or approving flyers and optimizing their parent email list

·         Address training needs at the school level to increase usage

·         Address training needs at the district level for new staff as needed

·         Update school and staff records as requested

·         Assist Customer Care team members in compiling data to administer email campaigns on a monthly basis

·         Assist in the administration of internally managed national campaign posts and associated tasks that may include but are not limited to:

·         Compile campaign metrics from internal reporting systems

·         Contact school districts to facilitate action on campaign posts

·         Set up new campaigns that maximize program visibility and enrollment

·         Serve as backup for Customer Care representatives

·         Place outbound calls to new customer leads to explain the purpose and benefits of the Peachjar platform

·         Use online tools to research new potential program providers that fit within district customer criteria

·         Collaborate effectively with other departments to support the company’s mission, vision, and strategy

·         Other duties as assigned

 

Required Skills & Qualifications

•    2-3 years of inside customer support and upselling via phone

• Customer-centric mind-set, self-starter with ability to work independently

• Efficient and effective at multi-tasking

• Strong Microsoft Excel skills

• Experience working with a CRM (Salesforce, a plus) to manage customer support and or sales

• Strong organizational, communication, and interpersonal skills

• Technologically savvy

• Bachelor's degree preferred

Compensation & Benefits

·         Competitive compensation

·         Benefits package including Medical, Dental, Vision, Life Insurance, LTD, FSA

·         Stock options

·         401(k) Plan with Matching

·         PTO & Paid Holidays

·         Work-life balance

·         Opportunity for advancement and mobility within the organization

·         Fun, lively work atmosphere