Implementation Specialist

Job Title: Implementation Specialist
Department: Professional Services
Reports To: Abegail Carpenter

Company Statement:
Title21 Health Solutions is a leading provider of innovative healthcare IT solutions, dedicated to improving patient care and streamlining operations for healthcare organizations worldwide.

Summary:
Title21 Health Solutions is seeking a dedicated and experienced Implementation Specialist. As a Implementation Specialist, you will be responsible for the successful implementation of our enterprise software solutions in healthcare, laboratory, and manufacturing settings.

Responsibilities:

Lead and execute end-to-end software implementation projects, ensuring on-time delivery and customer satisfaction.
Collaborate with internal teams, including development, quality assurance, and customer support, to drive successful software deployments.
Conduct requirements gathering sessions with clients to understand their business needs and configure the software accordingly.
Develop and maintain implementation plans, timelines, and project documentation.
Provide training and support to end-users to ensure effective adoption of the software.
Serve as a subject matter expert on Title21 Health Solutions' software products, providing guidance and best practices to clients.
Troubleshoot technical issues and coordinate resolutions with the development team.
Continuously improve implementation processes and methodologies to drive efficiency and scalability.
Build and maintain implementation assets, such as templates, documentation, and training materials per release as well as driving standard configuration per release as needed.

Qualifications:

Bachelor's degree or greater (any major)

Minimum of 3 years of experience in software implementation, preferably in the healthcare or laboratory space.
Proven track record of successfully implementing enterprise software products.
Strong project management skills with the ability to manage multiple projects simultaneously.
Excellent communication and interpersonal skills, with the ability to effectively interact with clients and internal teams.
Deep understanding of software development lifecycle and methodologies.
Experience with configuration and customization of enterprise software solutions.
Knowledge of regulatory requirements and compliance standards in healthcare/laboratory environments (e.g., HIPAA, CLIA) is preferred.
Ability to travel occasionally for client meetings and on-site implementations.

Benefits:

Competitive salary and comprehensive benefits package.
Opportunity to work with cutting-edge healthcare IT software.
Collaborative and supportive work environment.
Professional development and training opportunities.
Chance to make a significant impact on the lives of our customers.

Position Type:

Full-Time Employment; Non- Exempt

Travel:

Up to 15%

EEO Statement:
Title21 Health Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other protected characteristics.

Accommodation Statement:
Title21 Health Solutions is committed to providing reasonable accommodations for qualified individuals with disabilities. If you require accommodation to complete the application process, please contact Human Resources.

Physical Requirements:
This position primarily operates in a professional office environment. While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand, walk, reach with hands and arms, and lift up to 20 pounds.

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