This is a fully remote position.

The Company:

CollegeAPP - The Adult Prospect Pipeline is the first-to-market education and workforce planning analytics company focused on the adult student marketplace. With demographic shifts happening in America, adult students hold the key to schools' ability to maintain and grow enrollment, and finding potential adult students can be inefficient and expensive. CollegeAPP puts control in the hands of higher education administrators and enrollment professionals through proprietary machine-learning techniques that give postsecondary institutions the ability to identify adults who actually intend to enroll in education or training. Founded in 2019, CollegeAPP is a profitable business serving hundreds of educational institutions, with a vision to be the default way colleges identify and recruit adult students.

Application Requirements:

Interested candidates should submit

  • their resume;
  • a detailed cover letter.

The deadline to submit application requirements is March 28, 2024, at 5 PM EST. Applications submitted after this date may still be considered on an as-needed basis.

The Role: 

CollegeAPP is looking for a Partner Experience Manager who will be responsible for developing long-term relationships with a portfolio of assigned customers, connecting with key decision-makers and end-users of its services.  You will liaise between customers and cross-functional internal teams to ensure the timely and successful implementation and usage of CollegeAPP solutions according to customer needs. 

There is no single path to being qualified for this opportunity.  Community College or University based admissions, marketing and student services professionals would be well qualified.  So, too, would be candidates who have at least three years of account management/sales experience in higher education or with senior-level decision-makers. 

The CollegeAPP culture is mission-driven, fun, and creative. The ideal candidate must fit into the organization’s fast-paced, remote work environment and have a drive to maintain high-level client satisfaction through fast and friendly service.

Key Responsibilities: 

  • Account Management & Customer Satisfaction: Manage existing accounts, expand reach, and identify areas to grow those relationships. Manage customer feedback loop to ensure customer satisfaction and to inform internal stakeholders.

  • Customer Retention: Be a strategic and supportive partner with your customers at every point in their relationship with CollegeAPP, ensuring customer retention.

  • Customer Onboarding and Communication: Work closely with customers from the early stages of implementation to ensure successful onboarding. Create positive customer communication strategies and act as a liaison between internal stakeholders and customers. Work with the team to build a user group for sharing best practices and learning from one another.

  • Proactive Problem Resolution: Understand customers' needs and work with them to find solutions to pain points. Regularly check in with clients and ask questions to gauge their satisfaction. Compare these conversations with customers’ behavioral data to assess overall happiness and act proactively to fix any customer issues or problems.

  • Customer Insights & Market Intelligence: Gather customer insights and market trends to inform marketing and business development strategies and best practices.

  • Data Collection & Reporting: Utilize CollegeAPP tools to collect data, assist with report generation, and provide data-driven lists for clients. Utilize experience and knowledge of higher education adult learner recruitment and marketing best practices to guide clients.

Required Experience:

  • At least 3 years of demonstrated success in sales, admissions, enrollment, account management, or customer service, preferably in higher education.

  • Demonstrated ability to present and influence credibly across all levels of the organization, including the Provost and Vice-President levels of the institution. 

  • Exceptional ability to communicate and foster positive business relationships.

  • Experience working with brand image and promoting value through a positive customer experience.

  • Experience with Salesforce (or similar CRM), MS Excel, and Google Workspace. 

  • Bachelor’s degree or equivalent.

Preferred Skills:

  • Strong communication, listening, and negotiation skills.

  • Experience or strong facility with interpretation of data and use of data in marketing.

  • Experience with various marketing platforms, including Meta and Google.

  • Excellent creative problem-solving skills.

  • Well-developed project management skills. 

  • Self-motivated and comfortable working remotely, yet can contribute to team success.

  • Attention to detail, with strong organizational and time management skills.

  • Demonstrated ability to manage multiple tasks simultaneously, show strong initiative, and collaborate in a fast-paced environment.

Other Considerations:

  • 100% Remote position from anywhere in the USA

  • Competitive base salary

  • Full suite of benefits including health care, retirement planning (401k)

  • Unlimited vacation policy

  • Minimal travel may be required for conferences or annual company meetings. Expected travel is less than 5%

Equal Opportunity Employer Statement

CollegeAPP is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. CollegeAPP makes hiring decisions based solely on qualifications, merit, and business needs at the time. 

This job is currently not open for applications.