We are a business and technology consulting services firm for clients in varying industries, ranging in size from start-up to Fortune 500. We are an energetic and result-oriented team of PMs, developers, and analysts, with diverse backgrounds and one common goal: to help our employees and our clients thrive. We are looking for talented consultants to join our team and help us deliver great things. We are committed to forging enduring partnerships, consistently surpassing expectations, and delivering innovative solutions, time and again.

 

We are seeking a detail-oriented and proactive Project Manager/Analyst to join our team. In this critical role, you will oversee change management processes and incident resolution for our client's members (cities/agencies), ensuring smooth operations and effective communication among stakeholders.

 

Your responsibilities will include coordinating change requests, managing incident tickets, and maintaining a user-friendly portal that serves as a vital resource. You will collaborate with vendors and city representatives to prioritize and address issues, facilitate meetings, and provide training to enhance user experience.

 

Key Responsibilities:

  • Change Management: Maintain a catalog of changes, coordinate development and review of Change Requests (CRs), and track progress from development to production.
  • Incident Management: Monitor and prioritize trouble tickets submitted by members (cities/agencies), ensuring timely resolutions.
  • Portal Maintenance: Update FAQs, rate tables, and user guides; manage certificate renewals and notify cities of system downtime.
  • Meeting Facilitation: Organize monthly outreach and status meetings, as well as portfolio meetings to prioritize projects.
  • Training: Provide training sessions for new personnel and demonstrate the portal to prospective members (cities/agencies).
  • Record Maintenance: Update and maintain documentation on the Agency SharePoint server.
  • Reporting: Document processes using MS Office tools and explore reporting enhancements with Power BI.

 

Preferred Qualifications and Skills

  • Minimum of five (5) years significant experience working in Project Management or as a Business Analyst. Related certifications.
  • Expertise with MS Office tools such as Word, Excel, OneNote, Visio, SharePoint, Power BI, and Teams.
  • Ability to adapt to changes in course while maintaining productivity. Ability to plan, organize and keep up with multiple projects and multiple project deadlines with minimal supervision.
  • Excellent interpersonal skills and the ability to build and maintain effective working relationships with leadership and all project(s) stakeholders.