Job Description

  • Provide technical expertise for projects, POS systems, and restaurant analytics.

  • Collaborate as a team member to develop and execute strategies for managing growth and enhancing client retention.

  • Assist in training new and existing users to maximize product utilization.

  • Manage daily communication with clients via phone and email.

  • Maintain regular communication with Operations and Development teams.

  • Keep Account Manager updated and serve as a liaison between clients and various company departments.

  • Proactively identify opportunities to expand and deepen client engagement with our offerings.

  • Coordinate communication of product upgrade priorities between Account Management and Development, including testing new features before release.

  • Prepare and educate customers on new product features and releases.

  • Be a champion for your clients.

  • Any other duties as required

 
Required Skills and Ability

  • Experience with Restaurant Point of Sale (POS) and Restaurant Data Management systems.

  • Understanding of hospitality POS systems and restaurant analytics , such as; sales, labor, and food costs.

  • Proficiency in all MS Office applications.
  • Hands-on contributor with excellent communication skills, including issue tracking, project lead, and training.
  • Experience in managing and  prioritizing multiple customer requests in a fast-paced environment including scoping timelines and effective re-prioritization.
  • Organized and methodical approach with excellent follow-up to ensure client expectations and deadlines  are consistently met.
  • Demonstrates a sense of urgency in execution with an ability to adapt to changing circumstances.
  • Displays confidence and a deep understanding of emerging industry practices when solving business problems.

  • Prior Saas experience

  • Knowledgeable and Experience in Above store Operations