Account Coordinator

 

Join our dynamic team as an Account Coordinator, where you’ll play a crucial role in delivering outstanding service to our clients.  In this position, you'll collaborate with multiple departments across the company while acting as the key liaison between our customers and Mirus.  Your responsibilities will include overseeing client projects, addressing inquiries, and providing training to help clients maximize the value of our application.  Success in this role requires strong communication, problem-solving, and project management skills, as well as a solid understanding of restaurant systems.

 

Key Responsibilities:

 

• Serve as a technical expert on projects involving restaurant POS systems and analytics.

• Contribute to strategies that drive company growth and improve client retention.

• Deliver training to new and existing users, ensuring they maximize the value of our application.

• Act as the primary client contact, managing daily communications via calls and emails.

• Collaborate with Operations and Development teams to ensure smooth project execution.

• Keep the Team Lead informed, serving as a key liaison between clients and internal departments.

• Identify opportunities to expand our offerings within the client’s ecosystem and increase engagement.

• Facilitate communication of product upgrades between Account Management and Development teams, and participate in testing prior to releases.

• Educate clients on new features and updates, ensuring they are well-prepared to use them effectively.

• Any other duties as required.

 

Required Knowledge, Skills, and Abilities:

 

• Experience with restaurant POS or restaurant data management systems.

• Strong communication and process documentation skills.

• Understanding of restaurant analytics (sales, labor, food cost).

• Proficiency with Google Workspace and Excel.

• Knowledge of restaurant industry terminology.

• Excellent time management with the ability to handle multiple projects simultaneously.

• Strong problem-solving abilities with a proactive, hands-on approach.

• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical audiences.

 

Preferred Qualifications:

 

• Experience with restaurant POS or restaurant data management systems.

• Background in above-store operations, IT, or finance within the restaurant industry is a plus.

• Prior experience in SaaS is a plus.

• Bachelor’s degree preferred.

 

We value our employees and their contributions, offering a competitive salary and a comprehensive benefits package that includes paid time off, medical, dental, and vision coverage, 401K, as well as growth opportunities within the company. Our collaborative and creative environment encourages continuous learning and innovation, making each team member an integral part of our success.