Regional Support Specialist

Job Description

 

Staff members of the Robotics Education & Competition (REC) Foundation have energy and passion for the mission and vision of the REC Foundation. This position is primarily responsible for supporting our Regional Support Managers, Event Partners, and Coaches.

 

Responsibilities

  • Event Support

    • Attend events hosted by the REC Foundation and Event Partners as needed

    • Keep up to date on the current year’s games, for both V5RC and VIQRC

    • Complete the RECF Certifications (Head Referee, Judge Advisor, Event Partner)

    • Communicate with the Event Partner for assignments and details regarding the support of the event

    • Communicate with the Event Partner or event host on the needs and challenges of the event

    • Assist in all aspects of the event as requested by the Event Partner or event host

    • Ensure that the event and attendees are following the RECF Code of Conduct, Student Centered Policy, and Commitment to Event Excellence.

    • The RSS will NOT do the following for an Event Partner:

      • Be the Head or Scorekeeper Referee

      • Run Tournament Manager

      • Be the Judge Advisor or on the judging team

      • Run Skills or Practice Fields

      • Assemble the field components

      • Be the Emcee for the event

      • Do ANY of the volunteer positions

    • Maintain regular communication with the Regional Support Manager

    • Assist Regional Support Manager with reviewing events and communicating with Event Partners on needed modifications

    • Assist with the collection of data to evaluate event success
    • Provide continual feedback to help maintain program integrity
    • Monitor and compile individual monthly travel and expenditure reports in a timely manner
    • Assist with additional projects as assigned
  • Team Support

    • Ability to communicate professionally about common team issues and questions

    • Keep up to date on the current year’s games, for both V5RC and VIQRC

    • Maintain regular communication with the Regional Support Manager for assignments and details regarding the support of the territory teams

    • Assist in various aspects of team support as requested by the Regional Support Manager

    • Assist with the collection of data to evaluate engagement/re-engagement of teams and team participation in events

    • Assist with grant application reviews and follow-up as needed

    • Assist with volunteer recruitment
    • Provide continual feedback to help maintain program integrity
    • Monitor and compile individual monthly travel and expenditure reports in a timely manner
    • Assist with additional projects as assigned
  • Central Support

    • Troubleshoot RobotEvents.com for team and/or event operation related issues at events

    • Assist Event Partners with all Tournament Management questions related to Tournament Manager, routers, Raspberry PIs, tablets, and other peripheral equipment setup

    • Understand event logistics and be able to explain the technical aspects of the physical setup to EPs

    • Handle event finalization and upload issues once events have been completed

    • Respond to Central Support/Freshchat support tickets and forward to the appropriate party (if necessary)

    • Create and maintain REC Library resources and troubleshooting articles

    • Monitor the phone queuing system

    • Keep a running log detailing support ticket activity and phone call log

Other Responsibilities

  • Performs other duties as assigned

  • Uphold organization policies and standards, including but not limited to policies found in the Employee Handbook, the Code of Conduct, the Student Centered Policy, and the Commitment to Event Excellence

  • Ensure and maintain an ethical, trusting, inclusive, and productive work environment

  • Deliver exceptional customer service to REC Foundation customers

 

Additional Information

  • Primary Location: 

    • Event Support - remote and onsite at the event location, travel may be required

      • It is preferred that you live in/near the designated region that you support

    • Team Support - remote

    • Central Support - remote

  • Schedule: 

    • Specific schedules will be discussed with your direct manager

  • Position Salary: $18 per hour

 

Requirements

  • Event Support

    • Prior event experience and strong history of well-run events, teams, and assistance in a local area

    • Experience with RobotEvents, Tournament Manager, and the Event Partner process to run/manage events

    • Willingness to support and utilize problem-solving skills during assigned events

    • Personal transportation to and from the event; willingness and ability to travel

    • Strong communication skills

    • Weekend availability to be onsite at selected events

    • Attendance is mandatory at assigned events

    • Commitment to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion

  • Team Support

    • Prior coach/mentor experience at the VURC, V5RC or VIQRC level
    • Experience with RobotEvents
    • Willingness to support and utilize problem-solving skills to support the robotics community
    • Strong communication skills
  • Central Support
    • Technical experience running events and troubleshooting hardware issues
    • Must be up to date on current competition programs and available for training support as necessary