About Specialized Security Services, Inc.
For over two decades, our expert team has successfully assisted organizations with the implementation and oversight of their information security, privacy, and regulatory compliance programs. Our reputation is our own, built upon our steadfast commitment over the years to do the right thing and go above and beyond for our clients. We pride ourselves on our ability to think outside-the-box, stay nimble and succeed as a team.
About Service Delivery Team:
The Service Delivery Team is our front line for client and technical relations. We strive to cultivate a high performing environment that creates long-term relationships.
As a Client Success Manager, you will drive client engagements and ensure a project’s progress is planned and uninterrupted. Our clients are central to our business, and we are looking for a Client Success Manager who can own the entire post-sales relationship, including onboarding service delivery, and ongoing retention.
As a Client Success Manager, you will:
- Develop and maintain client relations, building a partnership based on a key account list.
- Identify strategies to maintain and build services to meet client needs.
- Proactively manage the client relationship for the entire life cycle.
- Develop, implement, and manage project plans and communicate objectives, priorities, and goals among internal teams to ensure that all client projects are accomplished collaboratively, on-schedule and meet client and company standards.
- Facilitate regularly scheduled client check-in meetings to determine overall wellness, communicate deliverables and next steps, mentor, instruct, and guide clients to effectively meet and exceed their needs and to identify opportunities for growth and improvement.
- Drive retention and growth among our most valuable clients by understanding their business needs and helping them succeed.
Required experience that drives success in this role:
- A university degree or industry related work experience preferred, but not required.
- Intermediate to advance MSOffice Suite knowledge.
- Proven track recording working in a client-facing role.
- Excellent organizational, time management, people and influencing skills.
- Sophisticated project managements skills and demonstrated ability to meet deadlines and contractual obligations.
- Enthusiasm for technology
- Effectively employ project management methodology throughout the lifecycle of all jobs ensuring quality control and flawless execution
- Experience in a Professional Services or Consulting organization is a plus.