For over two decades, our expert team has successfully assisted organizations with the implementation and oversight of their information security, privacy, and regulatory compliance programs. Our reputation is our own, built upon our steadfast commitment over the years to do the right thing and go above and beyond for our clients. We pride ourselves on our ability to think outside-the-box, stay nimble and succeed as a team.
Position Summary
As our team scales to align with the growth of the business, Specialized Security Services, Inc. has an exciting new opportunity for a Service Delivery Coordinator to join our team, primarily focused on customer service delivery. As a Project Manager, you will be responsible for driving engagements forward and ensuring a project’s progress as planned and uninterrupted by comprehensive oversight and control of project activities and timelines in a fast-paced environment.
The ideal candidate will have a “whatever it takes” mindset. In this role, attention to detail is a must as the Service Delivery Coordinator will act as the central point of contact between the company and our clients. Additionally, they will assist in combining multiple types of information into final reports that will be delivered to the client(s) often within very short timelines.
At Specialized Security Services, Inc., you will collaborate with teams of the brightest engineers and assessors in the cyber security industry. Because we are passionate about our clients, we strive to be their trusted advisor, and support them in making well-informed decisions to improve their overall security.
Responsibilities
• Works as the main client liaison throughout the project lifecycle for all services
• Drives team to meet established timelines
• Manages the overall project coordination, including planning, scheduling, internal tasks, and helping to escalate issues when necessary for resolution to ensure successful completion
• Manage relationships and coordinate work between different teams at different locations
• Ability to manage status and keeps stakeholders apprised; Identifies, assesses, and resolves issues when possible to ensure excellent service to our customers
• Collaborates with resource management teams for scheduling
• Prepares and maintains the administrative documents.
• Provide updates to all team members and management on any client changes
• Prepares reports for presentations, following QA Flow Charts to obtain approval of reports prior to presentation.
• Escalates and documents client or service impacting issues.
• Responds to concerns, questions and issues by maintaining direct and continuous contact with Clients.
• Performs other duties/functions as assigned.
Qualifications & Experience
• Organized & Detail Oriented
• Multi-Tasker
• Experience with calendar management
• Experience executing projects and providing deliverables within organization, working closely with cross functional stakeholders
• 1+ year(s) of proven success in a project management role
• Demonstrates project ownership and consistent delivery on commitments
• Experience working in a client facing, consulting role
• Excellent customer support skills
• Excellent verbal and written communication skills
• Possess the ability to learn and adapt
• Ability to self-manage in a fast paced and dynamic environment
Education & Certifications
• A university degree or industry related work experience preferred, but not required
• Intermediate to advance Microsoft Office Suite knowledge
• Experience in a Professional Services or Consulting organization
• Possess the ability to learn and adapt