Site Reliability Engineer

The Site Reliability Engineer works closely with support and engineering teams to monitor and maintain a high-quality customer experience. This role will have a focus on observability. You will manage infrastructure and application metrics, logs, and monitors to ensure a full view of service status and maintain AbsenceSoft’s high availability standards. The Site Reliability Engineer will troubleshoot complex system and customer events and make controlled changes to the AbsenceSoft infrastructure to resolve blocking issues for our customers.

Who We Are

AbsenceSoft is looking to elevate the leave and accommodations experience and hire amazing people like you! We create user-friendly technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we’re proud of where we’ve been and excited about where we’re headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.

Leading With Our Core Values

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.

Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

Everyone Matters.

No matter your background or experience, everyone's voice holds value here.

What You’ll Do

Maintain and develop a collection of dashboards and monitors to ensure service operability and reflect service dependencies
Guide troubleshooting process for complex system and application issues
Manage and maintain APM capability
Manage and monitor centralized logging and aggregated log analysis and alerts
Monitor HA and DR readiness
Maintain SOC2/HITRUST controls and security
Conduct application and infrastructure releases.
Follow standard operating procedures to support customers and resolve service events
Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
Other duties as assigned.

What’ll Set You Up for Success

What We Require:

1+ year SaaS / commercial for Market software experience
2+ years in an SRE, DevOps, or Infrastructure role
1+ year experience with AWS services
Experience using monitoring and logging tools
Experience with CI/CD tooling
Experience adhering to Support SLAs
Entrepreneurial in thinking, outlook and creative problem-solving
Strong verbal written communication skills
Strong work ethic and ability to multitask on parallel projects and efforts

What We Would Like You to Have:

Professional certification for AWS or similar cloud infrastructure
Experience interacting with data on datastores (MongoDB, PostgreSQL, Redis, ElasticSearch)
Experience with Linux and Windows command line tools, and container technology
Experience with Terraform, Ansible, Packer, and Jenkins CI
Experience with Datadog, SumoLogic, and AWS CloudWatch
Experience participating in an on-call rotation
Experience working in SOC2 or HITRUST environments

What To Know Before You Apply

Must be located in Colorado.
This is a full-time, salaried position + bonus.
You will be participating in an on-call rotation that includes evenings, weekends and holidays.
AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, 401K, and life insurance. We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
The salary range for this position is $85,000 - $115,000.

At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.