The Manager of Customer Success will directly manage a team of Customer Success Managers focused on supporting a market segment of customers to ensure platform success, high levels of customer satisfaction and long-term partnership with AbsenceSoft. The manager must be a strong leader who can both personally deliver consistent, predictable, and high-quality results as well as lead a team to do the same.  The Manager of Customer Success will focus on building metric-oriented customer success strategies that drive ongoing adoption initiatives, mature customer relationships, and ensure the team executes successfully towards team and company goals.


Who We Are


AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way. 

Leading With Our Core Values


Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.


Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.


Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.


Everyone Matters.

No matter your background or experience, everyone's voice holds value here.


What You’ll Do


  • Lead and mentor a high-performing team of Customer Success Managers, ensuring a collaborative and results-driven environment.
  • Provide day to day guidance and support, professional development and effective performance feedback to team members.
  • Develop effective and repeatable processes to ensure consistency and efficiency across Customer Success activities and with partnering teams.
  • Foster highly effective cross functional relationships to enable organizational success.
  • Develop and execute Customer Success strategies to maximize adoption and utilization of AbsenceSoft products and drive customer satisfaction, retention and expansion.
  • Expand revenue through identification of up-sell opportunities, partnering with Account Management to close.
  • Cultivate a culture of customer advocacy within the team and with clients, encouraging positive testimonials, case studies, and referrals.
  • Act as a liaison between customers and internal teams to address any issues and drive resolution.
  • Utilize customer success metrics and key performance indicators to assess team and client performance.
  • Provide regular reports and insights to leadership on customer success initiatives, challenges, and opportunities.
  • Gather and analyze customer feedback to identify areas for improvement in products, services, and customer experience.
  • Collaborate with product and development teams to advocate for customer needs and drive product enhancements.
  • Maintain a working knowledge of all company’s supported products and technologies.
  • Minimal travel expected – less than 20% per year.
  • Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
  • Assist in maintaining applicable organizational security and compliance controls within your department, role, and subordinate’s roles.
  • Other duties as assigned.


What’ll Set You Up for Success


Required Skills:


  • A minimum of 2 years of demonstrated management and leadership experience including recruiting top talent and supporting a high-performance organization. 
  • A minimum of 5 years’ experience as a Customer Success Manager in a successful, fast growing SaaS company
  • Proven track record driving the key SaaS metrics of Customer Success
  • Proficiency in solutioning customer issues, system troubleshooting, defining, and communicating priorities, easily pivoting as needed.
  • Highly resilient, creative problem solver. Must have the ability to proactively address issues with customers, team, and business partners.
  • Demonstrated ability to build and maintain relationships at all levels.
  • Analytical, data driven, and process-oriented mindset.
  • Enthusiastic and creative leader with the ability to inspire others.
  • Exceptional verbal and written communication skills
  • Ability to present data and key results to varied audiences in a highly effective, understandable manner
  • Relevant bachelor’s degree


What To Know Before You Apply


  • We’re located in beautiful Golden, Colorado.
  • This is a full-time, salaried position + bonus.
  • AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, 401K, and life insurance. We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
  • The salary range for this position is $110k - $130k.



At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

This position has been filled.