Customer Support Specialist - Integration Setup Focus

We’re looking for a detail-oriented, self-learner who enjoys troubleshooting software issues, configuring technical systems and ensuring seamless client integration. You will join a dynamic and fast-paced environment and work cross-functional to execute setup activities and maintain technical configurations for AbsenceSoft’s integration ecosystem for new and existing customers. This includes performing and troubleshooting system configurations, managing data operations, and coordinating with product and development teams to ensure successful technical implementations.

As part of our Tier 2 Customer Support team, you’ll focus on critical backend setup activities including, but not limited to, SFTP configurations, SSL certificate management, database operations, employee data management, and custom integration setups. No two days are ever the same. Our team of Specialists are excellent problem-solvers and help to ensure technical configurations are executed accurately and securely. The beauty of being a Specialist is that you learn the AbsenceSoft technology and business inside and out. The nature of the job means you're always working with a diverse range of people across different departments. The position could include participation in an after-hours on-call rotation.

Who We Are
AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way. 

Leading With Our Core Values

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.

Team First.
We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

Own it.
If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

Everyone Matters.
No matter your background or experience, everyone's voice holds value here.

What You’ll Do

Execute technical setup activities for client integrations including SFTP configurations, SSL certificate rotations, and SSO profile management through secure administrative interfaces.
Perform data management operations including bulk case operations, employee data management, database queries, and secure data wipe procedures following established protocols.
Configure and maintain communication systems including email setup, fax configurations, and custom contact type implementations to support client workflow requirements.
Execute tenant provisioning activities including new tenant setup, PGP key imports, and system configuration scripts to enable client platform access.
Coordinate with Product, Development, and Implementation teams to ensure setup activities align with technical requirements and security protocols.
Document setup procedures and maintain accurate records of configuration changes and system modifications for compliance and audit purposes.
Follow established Change Management and security procedures while serving as a technical execution resource for integration setup activities.
Maintain detailed understanding of platform architecture, integration components, and security frameworks across multiple product lines.
Provide technical expertise during setup activities with an eye for detail, procedural accuracy, and strong analytical best practices.
Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
Assist in maintaining applicable organizational security and compliance controls within your department, role, and subordinate’s roles.
Other duties as assigned.

What’ll Set You Up for Success

Required Skills:

Bachelor’s degree or equivalent work experience
At least +2 years of work experience in a technical operations, system administration, or technical support role
Experience with file transfer protocols (SFTP), SSL certificates, and basic database operations preferred
Database query, scripting, or automation experience
Strong attention to detail and ability to follow complex technical procedures accurately
Outstanding written and verbal communication skills
Strong multitasking and organization skills
Proven proficiency in troubleshooting technical configuration issues
Experience with Microsoft Office Suite
Experience with customer support teams and processes
Experience with issue ticketing systems such as Jira and Salesforce
Understanding of Software Development Life Cycle

Nice to Have:

Knowledge of FMLA, Disability and/or ADA

What To Know Before You Apply

We’re located in beautiful Golden, Colorado.
This is a full-time, salaried position + bonus.
AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, and life insurance. We offer a 401k and 401k match after your first year with AbsenceSoft.
We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
The salary range for this position is $50k - $75k.

At AbsenceSoft, we value an equitable and inclusive work environment and strive to build and foster diverse teams. Even if your work experience doesn’t align exactly with the position requirements, we'd still love to hear from you. You may just be the right candidate for this or other roles.

We are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Apply for this job

First name

Last name

Email address

Location

Phone number

Resume

Attach resume

Attach another file

Attach file

Are you authorized to work in the United States?

Will you now or in the future require sponsorship for employment visa status (e.g. H-1B status)?

How did you hear about us?

If you selected Referral, please specify who:

If you selected Event, please specify:

If you selected Other, please specify:

We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

GENDER

VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.