We’re looking for a detail-oriented, self-learner who enjoys trouble-shooting software issues and providing clients with solutions that meet their business needs. You will join a dynamic and fast-paced environment and work with cross-functional teams to troubleshoot and identify issues for AbsenceSoft’s technical integrations for new and existing customers. This includes interacting with customers to understand issues and working with product and development teams to troubleshoot and document issues for resolution.

As a Technical Integration Specialist, you will join our Tier 2 Customer Support team to learn and support technical integrations including, but not limited to, Single Sign On (SSO), SFTP, inbound and custom outbound feeds. No two days are ever the same. Our team of Specialists are excellent problem-solvers and help prevent incidents from causing major business impact. The beauty of being a Specialist is that you learn the AbsenceSoft technology and business inside and out. The nature of the job means you’re always working with a diverse range of people across different departments.

Who We Are

 

AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.

 

Leading With Our Core Values

 

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.

 

Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

 

Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

 

Everyone Matters.

No matter your background or experience, everyone's voice holds value here

 

 

What You’ll Do

 

  • Respond to client questions and issues including outbound or inbound feeds, SSO and SFTP primarily through a web-based ticketing system and support line.
  • Work directly with clients, as well as Product, Development and Quality Assurance teams to identify, triage, and resolve system issues around outbound and inbound feeds, SSO and SFTP.
  • Ability to read and understand customer outbound feed requirements to understand if the issue is defect or enhancement.
  • Ability to effectively communicate solutions to different business stakeholders – including functional and technical customer representatives, customer success managers (CSMs), product, development and implementation resources.
  • Document requirements and user stories for outbound feeds.
  • Responsible for following Incident Management response and escalation procedures and serve as a point-of-contact during major outbound feed Incidents.
  • Resolve technical support issues with an eye for detail, procedural accuracy, and strong analytical best practices.
  • Maintain a detailed understanding of product architecture, technical components and application functionality across multiple product lines
  • Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
  • Other duties as assigned.

 

What’ll Set You Up for Success

Required Skills:

 

  • Bachelor’s degree or equivalent work experience
  • At least +3 years of work experience as a business analyst or in a technical support role
  • Prior work experience with integrations (Flat file, API, EDI, etc.) preferred
  • Prior work experience with HRIS system integrations like Workday, Peoplesoft, SAP or other similar systems preferred.
  • Outstanding written and verbal communication skills
  • Strong multitasking and organization skills
  • Proven proficiency in troubleshooting and setting priorities
  • Experience with Microsoft Office Suite
  • Experience with customer support teams and processes
  • Experience with issue ticketing systems such as Jira and Salesforce
  • Understanding of Software Development Life Cycle

 

Nice to Have: 

 

  • Knowledge of FMLA, Disability and/or ADA

What To Know Before You Apply

 

  • We’re located in beautiful Golden, Colorado.
  • This is a full-time, mid-level, salaried position.
  • AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, and life insurance. We offer a 401k and 401k match after your first year with AbsenceSoft.
  • We support your professional growth including industry training and CLMS Certification; opportunities for additional industry and technology certifications, and continuing education.
  • The salary range for this position is between $80,000 - $110,000.

 

At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.