Data Analyst

We’re looking for an experienced, technically minded, Data Analyst. This individual works in the advanced support team providing insights into the data behind customer issues, incidents, and needs of the AbsenceSoft operations teams. They are excellent at listening to others’ issues and interpreting them for possible root causes and then investigating with little bias. They are resourceful and able to gather different types of resources (e.g. documentation, live experimentation, reviewing code, etc.) and able to effectively communicate their process and findings to business and technical users equally.

Who We Are

AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodations experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.

Leading With Our Core Values

Make a Difference.

We are inspired to make an impact through our hard work, talent and passion. We push ourselves each day to better serve our teams, our clients, and our community.

Team First.

We are driven by team spirit not by self-interest. We value collaboration and approach our work with humility and a desire to win together.

Own it.

If we say it, we mean it. We follow through on our commitments, step up to deliver, and grow from our successes and failures.

Everyone Matters.

No matter your background or experience, everyone's voice holds value here.

What You’ll Do

Perform customer issue troubleshooting
Support customer representative by providing data-driven reproduction steps
Support customer representatives with data analysis
Review and query customer configurations in the database
Support incident response with impact analysis, queries, and excel reports
Provide forensic analysis of issues and their effect on customer data
Collaborate with various teams to prioritize tickets, analyze root cause, and assist in efficient resolution of all production processes.
Participate in on-call rotation, incident response and support
Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
Other duties as assigned.

What’ll Set You Up for Success

Required Skills:

A minimum of 3 years’ experience doing root cause analysis in a technical support or similar environment
A minimum of 5 years’ experience in a technical support role
Ability to work in a fast-paced environment
Ability to read application code for basic enums and data structure
Excellent query skills in Postgres and mongo
Excellent Excel skills for final reporting (vlookup, pivoting, filtering)
Ability to communicate effectively to different levels of technical and non-technical audiences
Ability to dissect and troubleshoot issues
Highly organized/structured thinking
Ability to structure and share data with a non-technical audience

What To Know Before You Apply

We’re located in beautiful Golden, Colorado.
This is a full-time, salaried position + bonus.
AbsenceSoft provides a wide variety of perks and benefits. Including full medical, dental, vision, and life insurance. We offer a 401k and 401k match after your first year with AbsenceSoft.
We support your professional growth including industry training and CLMS Certification, opportunities for additional industry and technology certifications, and continuing education.
The salary range for this position is $100k - $130k.

At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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VETERAN STATUS Learn more about veteran statuses

If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

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We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

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