Website Setup Coordinator
LawLytics is a rapidly growing legal marketing software-as-a-service (SaaS) company based in Tucson, Arizona. We provide small law firm owners with the technology, strategy, training and support they need to have a successful law firm website.
We are hiring a Setup Coordinator who will be responsible for guiding our new Members (that’s what we call our customers) from the point of sale through to the successful launch of their new website. The Setup Coordinator will ensure our customers’ onboarding is a delightful experience that sets them up for long-term success with LawLytics.
We are looking for someone who is technically-savvy, meticulous, detail-oriented, a great communicator (both on the phone and in writing), and unflappable under pressure. You’ll be responsible for guiding our new Members to successfully launching their website while showing them that we care deeply about them and their firm’s success, and while helping them understand how LawLytics works, and how our choices set them up for success. In short, you need to come with a genuine desire to help attorneys succeed.
The exceptional candidate has expertise in tracking and managing multiple projects at once, ensuring that each is moving forward in a timely manner. To be successful in this role, you need to be highly organized, proactive, communicate promptly and effectively, and reliably and precisely document your conversations and the Member’s preferences to set both the new Member and your teammates up for success.
Previous experience as a project manager as well as familiarity with website design, deployment and SEO concepts (or the ability to learn these things independently and in short order) are required for this position.
Guide customers through the multiple stages of setting up a legal website following documented procedures
Understand attorneys’ goals for their websites and tailor the onboarding experience to help them meet their particular needs
Manage each account through to a timely launch, communicating consistently and persistently, and removing barriers as necessary that might cause the project to veer off course
Work with other departments within the company to bring all the components of the website together in a coordinated fashion
Great listening skills and a desire to truly understand the Members you will serve
Great interpersonal and communication skills
Ability to speak and write clearly and accurately
Computer and internet proficiency and the ability to quickly learn new computer skills
Knowledge of customer service principles and practices
Great time management skills
Exceptional organizational skills
Meticulousness in your documentation and written communication
The ability to track and manage multiple fast-moving projects
At least one year of customer service experience in a service-based business
Adaptability and the ability to grow with the company as our processes and technologies are improved and refined
Proven success working in a remote environment
Experience with SEO and website development
Familiarity with Hubspot, or other CRM software
Previous experience speaking and working with attorneys
How to apply:
If this job sounds like a good fit for you, we’d love to receive your application.
Please include your resume and a cover letter that shows that you’ve read the job description, looked at our company and understand what we do, and explains why you chose to apply. Your application will not be considered without a cover letter.
Job Location: Remote/Work-from-home
Job Type: Full-time (40 hrs/week)