Ready for a career where you can see the results of your work on a daily basis and help shape the way an entire industry does online marketing? Are you ready to break out of the mold of working anonymously for a big corporation or toiling away at a small local business? Are you ready to help make a great company even better using your intelligence, people skills, creativity and drive for constant improvement? If these things sound good to you, then please read on.
LawLytics is a rapidly growing legal marketing software-as-a-service (SaaS) company. Although we’re headquartered in Tucson, we have Members (that’s what we call our customers) in 47 States and a number of other countries.
Working at LawLytics is not for everybody. If you require rigid structure with your work days mapped out for you, then you’d best not apply. If you don’t like speaking up when you have a good idea or a question, this position is not for you. If you don’t want to be a part of helping people’s businesses grow and thrive, stop right here.
We’re looking for a pioneering, customer success oriented, intelligent and energetic people-person to be in a role we call Onboarding Specialist. As our Onboarding Specialist, you’ll work exclusively with new members to welcome them into the LawLytics system and guide them through the setup of their new LawLytics website.
This role requires you to be a guide, teacher, coach and project manager. It’s communication-intensive, and you will be spending the vast majority of your time interacting with new Members, and working with your LawLytics teammates at all levels to produce a product and experience that our Members love. You’ll need to be honest, detail-oriented and trustworthy to win over our new members. You’ll be primarily responsible for teaching our new Members about our system, showing them how LawLytics can transform their practice, and moving them rapidly to website launch. You’ll do this while laying the foundation for a long-term relationship of collaboration and trust between the new Member and LawLytics.
Required skills and experience:
Great interpersonal and communication skills
Ability to speak and write clearly and accurately
Computer and internet proficiency and the ability to quickly learn new computer skills
Knowledge of customer service principles and practices
Great time management skills
Excellent organization skills
Meticulousness in your documentation and written communication
The ability to track and manage multiple fast-moving projects
At least one year of customer service experience in a service-based business
How to apply:
If this job sounds like a good fit for you, and you’re in Tucson, we’d love to receive your application. Please include your resume and a cover letter that shows that you’ve read the job description, looked at our company and understand what we do, and explains why you chose to apply.