Solar Field Service Technician

Ideematec, Inc., with its offices in Arizona, is a German provider of high-performance solar tracking systems. An international track record of over 5.5GW, more than 15 years of experience in the tracker field, and 80+ diverse patents have made Ideematec a trusted partner in most advanced solar PV tracking technology.

 

To expand our North American team, we are hiring a Field Service Technician to support onsite solar PV project construction in Texas (Houston area). This role is focused on ensuring customer satisfaction and delivering high-quality technical support. Responsibilities include commissioning, troubleshooting, maintenance, and calibration, and overseeing material delivery. This position requires frequent travel to project sites during construction to support customers with product related questions and/or service repairs. The Field Service Technician plays a crucial role in optimizing product performance and providing exceptional service to customers.

Responsibilities:

• Provide instruction to customers and EPCs pre- and post- construction on best deployment practices and install techniques

• Test and commission products, ensuring functionality and quality standards.
• Provide system control expertise, including site upgrades, troubleshooting, repairs, and maintenance.
• Manage commissioning activities, ensuring thorough testing and documentation.

• Quickly evaluate and diagnose field related issues to determine root cause.
• Maintain accurate and timely daily reports to track construction progress, material deliveries, installation issues, tool issues and others site activity.

• Deliver global technical support, optimizing customer experience and product value.
• Support third-party qualifications and contribute to product development and sales initiatives.
• Conduct field tests for new products and prototypes, handling warranty issues and advocating for customer needs.
• Manage travel expenses and ensure compliance with safety regulations and industry standards.

Qualifications:

• Preferred experience in solar industry, electrical work, renewable energy, and PV technology.
• Familiarity with workplace health and safety regulations, particularly in construction.
• Proficiency in industry-standard work systems and documentation.
• Strong interpersonal and communication skills, both verbal and written.
• Self-motivated with the ability to work independently and collaboratively.
• Experience with remote access, VPN technologies, wireless networks, Ethernet, and IP-enabled devices.
• Advanced troubleshooting and problem-solving abilities, including proficiency in standard business software and safe use of hand tools.
• Bachelor’s degree in a relevant field or equivalent practical experience.

Ideematec is an equal opportunity employer that offers a competitive compensation, healthcare and dental coverage as well as a modern- and flexible work environment suited to any fitting candidates' needs.