Qolo is an enterprise platform technology company that provides next-generation payment solutions and services aimed at helping corporations and people across the world. Our vision is to redefine payments verticals globally and enable our clients to be market leaders in their sectors. 

In order to help us realize this vision, we need people who can gather and articulate valuable insights into our business and who engage openly and frequently across our organization.  Determination, dedication, and hard work are essential elements to help us along this challenging, but exciting and rewarding, journey. 

We hire self-driven professionals who are passionate about delivering quality products and services to our clients, while providing them the opportunity to further their career development.  Learn more about us and why we work here at Qolo.

The role:

The Sr. Implementation Manager (IM) effectively guides clients and internal development teams throughout the implementation process.  A Sr. IM works closely with all levels of client organizations to actively set expectations and support established, project goals.  To accomplish this the Sr. IM is expected to spend time with the client to understand workflows and use cases, in order to drive best practices.  The Sr. IM owns the implementation plan and actively manages tasks between internal teams, client teams, and leadership so project requirements are well understood, and the solution built supports and improves an organizations management and representation of their clinical assets.

What you’ll do:

 

  • Serve as the main point of coordination and contact between all internal value-add functions – from operations and Information Technology to Sales, Finance and Client Account Services

  • Author, deliver and manage a project plan and revise as appropriate to meet changing needs and requirements.

  • Ensure project documentation is complete, current, and stored appropriately.

  • Effectively apply Qolo’s implementation methodology and lead teams to deliver according to internal and external success criteria.

  • Proactively identify client needs and develop, articulate and drive towards appropriate solutions

  • Actively participate in cross-functional workgroups to solve problems and implement positive change.

  • Advocate efficiently on behalf of clients and users in cross-functional workgroups

  • Edit and update project management tool on a daily basis.

  • Review and manage scope of project based on Scope of Work.

  • Manage and oversee all operational aspects of the project and identify & escalate any issues appropriately.

  •  Conduct training for client admins on effective platform usage to foster adoption.

  •  Partner with client to provide a consultative approach to recommend optimal configuration and options to meet the clients intended goals.

  • Facilitate highly effective team and client meetings.

  • Hold regular status meetings with project teams.

  • Deliver engaging, informative, well-organized presentations.

  • Resolve and escalate issues in a timely fashion.

  • Tactfully communicate difficult/sensitive information

  •  Guide stakeholders to outcome-oriented decisions

  • Analyze, prioritize, and track issues raised by the client or found during internal integration testing.

  • Ability to effectively translate technical aspects within set-up to a simpler understanding.

  • Develop and maintain an expertise of Qolo’s core solutions and products with a keen focus on client and cardholder touchpoints.

  • Serve as a business focused product consultant to clients throughout the program implementation. 

 

What you’ll need:

  • Bachelor’s Degree 

  • 7+ years of experience in implementation 

  • Demonstrated ability to interact with client teams 

  • Demonstrated ability to translate technical information into terms clients understand

  • Strong Analytical acumen 


Bonus points for:

 

  • Experience working with start-up organizations

  • Financial technology and payments processing industry

 

Who wouldn’t want to work here!?!

  • Fully remote

  • Competitive salary packages

  • Comprehensive medical, dental, vision and life insurance benefits (Qolo contributes 75%!)

  • Self Managed PTO Policy

  • 401(k)

 

Qolo, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.