Client Services Specialist

Qolo is an enterprise platform technology company that provides next-generation payment solutions and services aimed at helping corporations and people across the world. Our vision is to redefine payments verticals globally and enable our clients to be market leaders in their sectors. 

In order to help us realize this vision, we need people who can gather and articulate valuable insights into our business and who engage openly and frequently across our organization.  Determination, dedication, and hard work are essential elements to help us along this challenging, but exciting and rewarding, journey. 

We hire self-driven professionals who are passionate about delivering quality products and services to our clients, while providing them the opportunity to further their career development.  Learn more about us and why we work here at Qolo.

The Role:

The Client Services Specialist is primarily responsible for providing support to our customer base. This encompasses becoming an expert in qolo products. They will guide our clients through best practices as well as listen to their feedback and identify ways we can continuously improve. Our Client Service Specialist will also be the first point of contact for any client related issues, and work to resolve them quickly and efficiently.

 

 

What you’ll do:

 

  • Primary point of contact for the client and internal teams for all day to day client interactions and activities

  • Collaborate with implementation and operations teams to understand the client’s business thoroughly

  • Provide in depth understanding of client programs

  • Train clients on company tools and portals

  • Monitor production tickets, timelines of responses and escalate concerns

  • Participate in client life cycle initial stages through post implementation operations for long-term client success

  • Ensure client satisfaction is achieved by engaging with the business support teams to deliver exceptional customer experience

  • Regular engagement with Account Managers to review account status, activities, forecast and profitability 

 

What you’ll need:

 

  • Minimum 3 years of client support experience

  • Excellent verbal and written communication skills

  • Excellent interpersonal and customer service skills

  • Good analytical and problem-solving skills

  • Strong organizational skills and ability to multitask

  • Proficient with Microsoft Office Suite or related software

  • Thorough understanding of technology commonly used by clients and employees.

  • Ability to explain technical problems to nontechnical employees.

  • Experience with Jira or similar

  • Bachelor's degree

 

Bonus points for:

 

  • Experience working with start-up organizations

  • Financial technology and payments processing industry

 

Who wouldn’t want to work here!?!

  • Fully remote

  • Competitive salary packages

  • Comprehensive medical, dental, vision and life insurance benefits (Qolo contributes 75%!)

  • Self Managed PTO Policy

  • 401(k)

 

Qolo, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.