Strategic Account Manager

Qolo is an enterprise platform technology company that provides next-generation payment solutions and services aimed at helping corporations and people across the world. Our vision is to redefine payments verticals globally and enable our clients to be market leaders in their sectors. 

In order to help us realize this vision, we need people who can gather and articulate valuable insights into our business and who engage openly and frequently across our organization.  Determination, dedication, and hard work are essential elements to help us along this challenging, but exciting and rewarding, journey. 

We hire self-driven professionals who are passionate about delivering quality products and services to our clients, while providing them the opportunity to further their career development.  Learn more about us and why we work here at Qolo.

The role:

The Strategic Account Manager (SAM) will be responsible for ensuring outstanding customer service for the company’s enterprise clients, across all Qolo’s assets and lines of business. As the primary Account Manager to your assigned clients, the SAM plays a meaningful role in providing seamless, high-quality service, while thinking and acting strategically to grow existing client relationships, achieve revenue growth goals and retain business.

  

What you’ll do:

 

  • Build and maintain excellent relationships with key personnel in assigned client accounts, including C-Level

  • Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients payments ecosystems

  • Provide indirect (dotted line) leadership to internal resources who support the clients ( IT, Implementations, product teams, etc); bring all service together seamlessly for clients

  • Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities.

  • Deliver quarterly business reviews.

  • Serve as Payments Industry specialist and consultant for clients; advise clients on best practices, provide recommendations for operational efficiencies, advise clients of regulatory mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.

  • Represents the voice of the client within Qolo to improve the client experience and advise future product strategy and pivotal initiatives.

  • Work with Solution Consultants,  Product, Implementations, and other internal stakeholders to meet partner needs.

  • Subject matter expert on client to all Qolo business units.

  • Develop understanding of clients business including industry verticals, product offerings, go to market strategies etc.

  • Perform other duties as needed.

 

What you’ll need:

  • Bachelor’s degree in Business Administration, Marketing, or relevant, related experience

  • At least 5 years of experience as a Strategic Account Manager.

  • Excellent verbal and written communication skills.

  • Excellent interpersonal and customer service skills.

  • Excellent organizational skills and attention to detail.

  • Strong analytical and problem-solving skills.

  • Proficient with Microsoft Office Suite or related software.

 

Bonus points for:

 

  • Experience working with start-up organizations

  • Financial technology and payments processing industry

Who wouldn’t want to work here!?!

  • Fully remote

  • Competitive salary packages

  • Comprehensive medical, dental, vision and life insurance benefits (Qolo contributes 75%!)

  • Self Managed PTO Policy

  • 401(k)

Qolo, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.