Qolo is an enterprise platform technology company that provides next-generation payment solutions and services aimed at helping corporations and people across the world. Our vision is to redefine payments verticals globally and enable our clients to be market leaders in their sectors.
In order to help us realize this vision, we need people who can gather and articulate valuable insights into our business and who engage openly and frequently across our organization. Determination, dedication, and hard work are essential elements to help us along this challenging, but exciting and rewarding, journey.
We hire self-driven professionals who are passionate about delivering quality products and services to our clients, while providing them the opportunity to further their career development. Learn more about us and why we work here at Qolo.
The role:
We are seeking a talented Chargeback Manager to assume responsibility for all incoming credit card disputes or fraud-related activity to ensure the highest level of customer satisfaction. This manager level position provides guidance and support to analysts and chargeback operations recommendations to management.
What you’ll do:
Work through chargeback cases ensuring time sensitive processing of the work for both banking and credit card associations regulatory guidelines.
Manage all aspects of the chargeback and dispute process from data collection and processing, issuing provisional credits determining correct reasoning and final adjudication.
Assist customers with Dispute/Fraud Resolution on behalf of issuers while complying with Reg E and /or Reg Z guidelines.
Develop, monitor and implement procedural and system changes affecting the department.
Process charge backs and inquiries to recover funds - including investigations of charge backs and communications with external partners
Engage with both internal and external stakeholders to assist with investigation to root cause of losses
Analyze transaction challenges which cause chargeback losses, troubleshooting to determine causes, and working with subject matter experts to identify and execute solutions
Track and maintain fraud incident reports and other related analyses
Work with clients to collect and document information that may be used in resolving outstanding disputes
Make-certain that all chargeback activities are handled in accordance with regulatory requirements
What you’ll need:
Minimum Education: Bachelor’s degree
Experience with banking industry compliance guidelines (Reg E/Z).
Previous experience as an Analyst, or Customer Service position.
Experience in back office processing.
Excellent time management and organizational skills and the ability to multitask and prioritize.
Strong attention to detail
Have a comprehensive understanding of the chargeback process
Required Experience: Minimum 1-2 years in payments industry working disputes/chargebacks or fraud.
Experience with banking industry compliance guidelines (Reg E/Z).
Bonus points for:
Experience working with start-up organizations
Financial technology and payments processing industry
Who wouldn’t want to work here!?!
Fully remote
Competitive salary packages
Comprehensive medical, dental, vision and life insurance benefits (Qolo contributes 75%!)
Self Managed PTO Policy
401(k)
Qolo, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.