Qolo is an enterprise platform technology company that provides next-generation payment solutions and services aimed at helping corporations and people across the world. Our vision is to redefine payments verticals globally and enable our clients to be market leaders in their sectors.
In order to help us realize this vision, we need people who can gather and articulate valuable insights into our business and who engage openly and frequently across our organization. Determination, dedication, and hard work are essential elements to help us along this challenging, but exciting and rewarding, journey.
We hire self-driven professionals who are passionate about delivering quality products and services to our clients, while providing them the opportunity to further their career development. Learn more about us and why we work here at Qolo.
We are currently seeking a Solutions Lead to join our growing team. This role works with both non-technical internal teams and external clients to provide technical education, deploy and extend existing Qolo solutions in novel ways to support our customer base. While Solutions Lead do not code our products themselves, they often craft small solutions for individual situations using their coding skills, especially when dealing with Qolo’s largest and most strategically important customers. Solutions Leads need to be logical, critical thinkers who are good at breaking down issues and quickly identifying their origin. The Solutions Lead is also a strong communicator who can work collaboratively with our customers and our internal team members to help them use our technology most effectively. At their best, Solutions Lead aid Qolo as a whole in developing trust of our products, technology, and services, helping to build our business through that trust.
What you’ll do:
Engage directly with clients to provide pre- and post-sales advisory and technical support
Act as platform expert in discovery calls to advise clients on the best solutions for their needs
Research and identify solutions to technical issues
Translate development specifications to clients in a non-technical manner
Work with other technical team members to make sure they understand problems and have all the information needed to take action on those problems
Dive into customer tech stacks, understand special situations within those environments, and create solutions using Qolo’s technology to achieve our business goals
Drive platform’s new product and feature development by proactively identifying customer needs.
Use calls, video chat, text chat, email, and support documentation as ways to communicate with internal and external teams
Maintain and build out our internal and external documentation
Provide a professional, positive experience for our customers, building relationships with them
Use data and follow-up to confirm the successful execution of all efforts
Participate as needed in onboarding efforts for new customers
What you’ll need:
7+ years of experience within product and solutions
Must possess strong analytical skills and understand how to deploy technical abilities to conduct deep analyses
Creative thinker with an ability to ramp up fast in a rapidly changing ecosystem
Have a proven ability to solve customer problems and technical issues, pro-actively creating solutions through cross-functional collaboration
Product lifecycle experience
Demonstrated communication skills in various forms of writing and spoken communication, particularly communication regarding technical matters
Excellent problem-solving skills, particularly in technical matters
Bonus points for:
Experience working with start-up organizations
Financial Technology software industry
Coding or Development experience
Who wouldn’t want to work here!?!
Competitive salary packages
Comprehensive medical, dental, vision and life insurance benefits (Qolo contributes 75%!)
Self Managed PTO Policy
Qolo, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law.