Summary/objective


The Strategic Account Manager (SAM) will be responsible for ensuring outstanding customer service for the company’s enterprise clients, across all Qolo’s assets and lines of business. As the primary Account Manager to your assigned clients, the SAM plays a meaningful role in providing seamless, high-quality service, while thinking and acting strategically to grow existing client relationships, achieve revenue growth goals and retain business.


Essential functions


  • Build and maintain excellent relationships with key personnel in assigned client accounts, including C-Level

  • Serve as primary day-to-day business point of contact for clients - maintain regular and ongoing contact with client payments team & other parties within clients payments ecosystems

  • Provide indirect (dotted line) leadership to internal resources who support the clients ( IT, Implementations, product teams, etc); bring all service together seamlessly for clients

  • Partner to identify revenue-generating product or service opportunities, renewals, or new business opportunities.

  • Deliver quarterly business reviews.

  • Serve as Payments Industry specialist and consultant for clients; advise clients on best practices, provide recommendations for operational efficiencies, advise clients of regulatory mandates, and help them achieve compliance, recommend new products/services to help clients retain clients and grow their business.

  • Represents the voice of the client within Qolo to improve the client experience and advise future product strategy and pivotal initiatives.

  • Work with Solution Consultants,  Product, Implementations, and other internal stakeholders to meet partner needs.

  • Subject matter expert on client to all Qolo business units.

  • Develop understanding of clients business including industry verticals, product offerings, go to market strategies etc.

  • Perform other duties as needed.


    Required education and experience

    • Bachelor’s degree in Business Administration, Marketing, or relevant, related experience

    • At least 5 years of experience as a Strategic Account Manager.

    • Excellent verbal and written communication skills.

    • Excellent interpersonal and customer service skills.

    • Excellent organizational skills and attention to detail.

    • Strong analytical and problem-solving skills.

    • Proficient with Microsoft Office Suite or related software.

     

    Preferred education and experience


    • Masters degree preferred

    • Experience working with start-up organizations

    • Financial Technology software industry