The Haven Outpatient (PHP/IOP)

Case Manager Position Description

 

Position Overview

A unique opportunity to join a team at the forefront of the growing recovery movement on the ground floor. The Case Manager is the first face anyone sees when they enter the Outpatient Center, and the last face they see when they leave. As the first impression a client gets when they come to The Haven, the Case Manager has the opportunity to engage with the students on a personal level and put them at ease during a transitory period in their lives. Beyond the interpersonal duties, the Case Manager will be responsible for helping support a client’s treatment journey through coordinating care outside of therapy, such as supportive housing, discharge planning, disability/leave paperwork, etc.  Additionally, the Case Manager position involves administrative duties including, but not limited to: day-to-day management of attendance, inventory management, tidying of the office, collection of Urinalysis tests and file auditing.

 

Key Responsibilities

 

Case Management

• Maintain the Haven weekly group schedule. Work with the Clinical Director on client compliance to their level of care 

• Create the psychiatrist’s schedule and coordinate appointments with clients

• Facilitates therapeutic evidenced-based groups as needed on a substitute basis

• Link clients to any community resources (Assists with GR, food stamps, TAP card)  

• Crisis intervention and support, when needed, case managers will assist by providing 1:1 support when a client is dysregulated, experiencing strong cravings, or in need of behavioral interventions.

 

Facility and Program Operations

• Annotate attendance per protocol

• Take inventory of office supplies daily and restock as needed

• Keep office and front desk organized and free from clutter

• Sorting and scanning of mail / correspondence as needed

• Empty trash during and at the end of each shift

• Creates and maintains folder inventory (intake, marketing etc)

• Coordinate lunch for PHP clients

 

Client Relations

• Helps facilitate administrative needs of Therapists as it relates to clients (e.g., copying handouts for outpatient groups)

• Warmly greets all visitors to the Outpatient Center

• Collects necessary information from clients following/before their appointments

• Alerts proper Clinical staff in the event that a client has become dysregulated and needs a higher level of attention.

• Understanding of Haven Crisis Response Plan and ability to execute as needed 

• Alerts Haven Care Coordinator to any irregular visitors/requests

• Request Sign-ins from all non-client visitors

 

Urinalysis

• Processes UAs from clients listed on daily agenda (following DHCS guidelines) 

• Maintains confidentiality of client Urinalysis Documentation

• Logs results and completion of UAs in proper portal

• Prepares UAs for mass transit via UPS on schedule as needed

 

Qualifications

1. Bachelor’s degree preferred.

2. Understanding the therapeutic process, fundamentals of addiction, chemical dependency, and the 12-step philosophy is strongly preferred

3. Ability to prioritize and perform with minimal direction

4. Strong interpersonal, verbal and written communication skills

5. Knowledge of HIPAA guidelines to protect client's confidential and sensitive healthcare information

6. Proficiency with Microsoft Office Suite, Google Workspace

 

Required Licenses/Certifications

• Minimum of RAD-T certification preferred (Employer assistance with certification available)

• Current Adult CPR/First Aid Certification

 

Confidentiality

Demonstrates knowledge and understanding of client privacy and rights; maintains

confidentiality of all financial and other sensitive materials and information in printed,

electronic or verbal form, which may jeopardize the privacy of clients and/or

employees. Accesses and uses the minimum necessary client identifiable

information to perform job responsibilities and only for authorized purposes.

 

Physical Requirements/Work Environments

There is some walking, bending, and kneeling; must be able to participate in moderate lifting of 30 or more pounds (packages, etc.). This position must be able to support client

weight in case of emergency situation or client disability requiring assistance in

walking, etc. There is a risk of exposure to bodily fluids infections, contagious / blood

borne diseases, and chemicals (cleaning agents), an exposed risk to highway accidents,

and an exposed risk to varying, unpredictable situations (i.e. client behavior)