Imagine! is seeking a dedicated and collaborative leader to serve as our Assistant Director – Admissions & Client Success. In this critical role, you will guide a team responsible for welcoming and supporting individuals with intellectual and developmental disabilities (IDD) as they begin their journey with our services. Your leadership will ensure each new client experiences a smooth, inclusive, and person-centered onboarding process.

Purpose of Position - Leads a team to create a welcoming, inclusive, and person-centered onboarding experience for individuals seeking services. Oversees intake and annual service planning to ensure support aligns with each person’s goals and interests. With a focus on building relationships, this position plays a critical role in ensuring Imagine!’s services creatively meet the evolving needs of individuals and the communities we serve. Collaborates across departments to deliver seamless, client-focused service, with a strong emphasis on exceptional customer service internally and externally.

 

Essential Duties/Responsibilities

 

Leads Individual-Driven Intake Process

• Develops and oversees an intake process that is deeply rooted in community engagement and aligned with individuals' goals for autonomy, skill-building, friendships, and independence.
• Promotes the use of innovative planning tools that help individuals identify their strengths, dreams, and support needs. Ensures plans are used to guide service delivery and are reviewed regularly for alignment with the person’s goals.
• Leads quality assurance processes for onboarding and navigation. Regularly evaluates how services support meaningful outcomes and identifies areas for improvement in the Person-Centered Support Life Cycle.
• Maintains a strong focus on equity and access throughout the intake and onboarding process, ensuring all individuals and families feel heard, respected, and empowered.

 

Builds Relationships Internally and Externally

• Engages with new and prospective clients and their families to explore how Imagine!’s services can help them live the lives they choose.
• Manages all Requests for Proposals, direct referrals and website contacts. Manages initial meetings with prospective clients to determine service goals and availability of requested services.
• Works across departments to identify opportunities to creatively adapt or develop services that reflect the desires and needs of those seeking support.
• Supervises and supports a dynamic team that guides individuals and families through onboarding, ensuring their journey is informative, personalized, and empowering.

 

Collaborates and Informs Organizational Strategy

• Serves as a key advisor to the Chief Services Officer. Shares trends and insights from onboarding to help guide organizational strategy and service design.
• Recommends improvements to the electronic health record system that support better onboarding and outcomes tracking. Responsible for the integrity and accuracy of data in the electronic health records and all other systems used in support of this program.
• Maintains up-to-date understanding of service availability and waitlists. Works collaboratively with leaders to address gaps in services and make informed staffing recommendations.
• Oversees the department’s budget, ensuring responsible use of resources aligned with Imagine!’s mission. Ensures accuracy and integrity of data in all systems related to onboarding and client success.

 

Additional Requirements

• This position requires regular use of a personal vehicle with liability insurance that meets Imagine! standards.
• Oversees the department’s budget, ensuring responsible use of resources aligned with Imagine!’s mission. Ensures accuracy and integrity of data in all systems related to onboarding and client success.

 

Other Duties/Responsibilities

• Other duties as assigned.

 

Job Qualifications

 

Knowledge, Skill, and Ability:	Well-developed knowledge of the intellectual/developmental disabilities (IDD) systems in Colorado. Demonstrated knowledge of general budgeting principles. Advanced technology skills with various software and network applications.  Ability to work independently and prioritize tasks/goals for self and others. Effective at empowering, engaging, motivating, evaluating, and managing team members individually and as a group. Effective and professional written and verbal communication skills with individuals and groups at all professional levels. Knowledge of HCPF and CDPHE regulatory requirements. Ability to summarize, prepare, and communicate potentially complex information. Strong planning and organizational skills. Creative problem solver with the ability to identify root causes.   Possession of a valid driver’s license and ability to meet Imagine! driving requirements. This position requires regular use of a personal mobile device such as a smartphone or tablet.
Training/Education:	Bachelor’s degree in human services, health, social work, psychology, human development, or a similar field to IDD services required.  Master’s degree in healthcare, human services, healthcare management, business management, or related field preferred.
Experience:	A minimum of five years working within an IDD-serving organization or similar related experience required or an equivalent combination of education and experience. Three years supervisory experience required.
Working Environment/Physical Activities	Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.  Office-based with some remote hybrid work permitted. Some local travel in Boulder/Denver metro area.

 

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.