Job Title:                           Service Coordinator       

Department:                    Family Services        

Reports to:                       Early Intervention  

Status:                               Full time

Salary Range:                   $20.50-$22.00 

Location:                           Hybrid

Schedule:                          40 hours




Purpose of Position


Provides Service Coordination to an assigned case load.  Develops and implements an IFSP. Coordinates and monitors the implementation of services/supports written in the Plan. Assists families in acquiring services and supports. Maintains regulatory compliance; this includes ensuring documentation is completed to obtain and maintain ongoing funding for services for children and families on case load.


Essential Duties/Responsibilities


  •  Coordinates delivery of services and supports.
    • Advises families on appropriate service options and assists in acquiring needed services/supports
    • Coordinates the delivery of services and supports from Imagine! and other organizations providing services/supports to the individual and/or their family.
    • Utilizes professional discretion in consulting with providers to ensure best practices in service delivery.
    • Assists individuals and families in resolving complaints with service providers and benefit sources.  This may include the formal appeals process.
    • Facilitates exits and follow-up services for children and families as needed or requested; includes ensuring that proper notice of discharge is provided.
    • Provides support and resources to families as needed.
    • Mediates for, and negotiates with, IFSP team members and service entities to ensure congruent and effective service delivery for clientele.
    • Contacts families on a monthly basis and documents the contact in the main file.
    • Completes Targeted Case Management billing on a monthly basis.


  • Ensures that all required documentation is in accordance with applicable Federal, State, and Imagine! rules and regulations.
    • Ensures that master file for each individual is maintained in accordance with applicable rules and regulations.
    • Ensures the completion of paperwork required to obtain and maintain availability of funding for services/supports for each person on the caseload. 


  • Responsible for the development and implementation of the IFSP.
    • Leads the IFSP team in both periodic and annual reviews in the maintenance and development of the IFSP for clientele. Ensures written document is completed and distributed. Facilitates communication throughout the year regarding IFSP and related services and supports.
    • Monitors services throughout the year to ensure alignment with the current individual needs and the IFSP.
    • Ensures that the IFSP team reviews and revises the IFSP, as necessary, on at least a six month and a yearly basis, or more often as needed by the family or the team.


Job Qualifications


Knowledge, Skill, and Ability:

  • Solid skills in working with people with developmental disabilities and/or their families.
  • Solid independent judgment and discretion in monitoring, advising, and advocating for individuals and their families.
  • Solid knowledge of family dynamics.
  • Ability to work independently and prioritize tasks/goals for self and others.
  • Effective written and verbal communication skills with individuals and groups at all professional levels.
  • Strong planning and organizational skills.
  • Effective and creative negotiator and problem solver.  This includes an ability to provide crisis intervention as well as mediate disputes.
  • Ability to work effectively with various technology including word processing software, internet-based databases, etc.




  •  Bachelor’s Degree in Human Behavioral Sciences/Human Services/Social Work or at least 2 years related experience required.

Attends the Core Service Coordination Training and the IFSP training within the first 120 days of starting the position.


  • Minimum of 1-2 years of experience working with people with developmental disabilities and their families, depending on combination of education and experience.


 Working Environment/Physical Activities: 

  • Effective with shifting roles, responsibilities, and expectations in a highly stressful and changing work environment.
  • Ability to respond to emergency situations as needed.



This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. 


Imagine! is a nonprofit with a goal of helping people aspire to, and achieve, a fulfilling life of new possibilities by providing support services to individuals with intellectual disabilities and developmental disabilities (IDD). We are located in the Denver / Boulder metro area and support Boulder and Broomfield counties.

OUR MISSION:  Creating a world of opportunity for all abilities.


Our services are community-based and mission-driven. We value creativity, innovation, and teamwork. Our employees enjoy generous benefits, flexible work schedules, comfortable/casual work environments, and meaningful and rewarding work with friendly, supportive co-workers.


Equal Employment Opportunity – Valuing Diversity, Equity and Inclusion:

Imagine! is an Equal Opportunity Employer, and complies with all applicable federal, state, and local laws governing Equal Employment Opportunity (EEO).  We strive to foster a just, equitable, and inclusive workplace. We also recognize the value of diversity within our organization, and want to employ a workforce that effectively supports the diverse communities we serve. Unlawful discrimination in employment because of race, religion, color, sex, sexual orientation, gender or gender expression, age, national origin, ancestry, disability, veteran status, hair style or texture, genetic information, or other characteristics protected by applicable laws is strictly prohibited.