Bilingual Food Market Associate (w/ Volunteer Responsibilities)

Food Market Associate (with Volunteer Responsibilities) Job Description

Position Title: Food Market Associate (with Volunteer Responsibilities)

Department: Food Systems

Reports To: Food Market Supervisor

Start Date: ASAP

Employment Class: Full-time, Year-round

Pay Status: Non-exempt

Hours Per Week: 40

Location: Summit County, CO

Hiring Pay Range: $21.15-$22.42/hr

Full Pay Range: $21.15-$24.52/hr

Job summary:

The Food Market Associate is responsible for participating in day-to-day operations at FIRC’s Food Markets. This position requires lifting up to 40 pounds, driving between locations in Summit County, assisting with incoming donations, distributing food, and communicating with the public and volunteers all while abiding by and enforcing safety protocols. This Food Market Associate will also have a special attention to overseeing all volunteer operations at the Food Markets including using the Volunteers database, managing Community Service hours, and running seamless Grocery Store Rescue Program with CAFÉ Food Rescue.

Our benefits:

Over five weeks of paid time off (PTO) per year, and additional paid personal time off as well as paid holidays.
Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available)
Flexible Spending Account (FSA) for health and dependent care expenses.
Health Savings Account (HSA)
Life Insurance and AD&D, covered by employer
Employee Assistance Program (EAP)
Short- and Long-Term Disability (STD, LTD)
Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan)
403(b) Retirement plan
Monday through Thursday work week (with some exceptions, depending on the time of the year)
Paid training and professional development opportunities
Discounted ski passes and access to shared ski medallion
Local recreation discounts and perks

The person we are looking for will be:

Flexible: able to both take and give directions based on frequently changing community and agency needs
A team player, detail oriented, and an effective communicator
Eager to work in a fast-paced and movement-oriented environment

Primary duties:

Have a positive can-do attitude, provide excellent customer service, engage as an agency-wide team member and diffuse any foreseeable situations or interactions that could potentially escalate
Perform all Food Market operations which include but are not limited to: unloading and receiving food deliveries; weighing and tracking donations; assist with composting, recycling runs and trash pick-ups; inventorying items into the system; moving food between locations; preparing food boxes for shoppers; checking in shoppers; provide resources and make referrals; pick up grocery store rescue donations; organizing and cleaning Food Market refrigerators and food storage spaces; and treating everyone with respect and dignity
Work in the field at the FIRC Food Market pre and post shifts and during the FIRC Food Market open hours
Enforce Food Market operations and rules including cleanliness, safety, and organizational protocols
Utilize technology and ensure timely and accurate data collection from Food Market shoppers
Stay up to date with FIRC emails and communications including maintaining an updated Outlook calendar and Dialpad number where staff can reach you
Greet clients and customers, answer Food Market phone, answer questions, establish rapport, and educate on available resources such as SNAP, WIC, and other community resources
Train and interact with volunteers including educating them on FIRC’s other programs and projects
Oversee FIRC’s Volunteers database including posting and updating shits, hosting orientation and appreciation events, ensuring all volunteer hours are tracked in the database, creating thank you communications on paper and through social media, setting goals to increase our volunteer base and ensuring volunteer jobs exist and volunteers feel engaged and recognized

Responsibilities include but are not limited to:

Communicate Food Market needs and improvement ideas to leadership staff
During down time, find projects and jobs to complete, delegate to volunteers and ask what needs to be done
Participate in bi-weekly check-ins and team meetings with Food Systems supervisory staff
Participate in agency wide all staff meetings and trainings as required
Be available on some nights and weekends for special donations, deliveries and events
Assist with the Food Equity Coalition if needed and implement recommendations
Maintain HIPAA confidentiality at all times
All other duties as assigned, job responsibilities may change

General requirements of the position:

High School Diploma or GED preferred
Direct service experience preferred
Experience working with diverse cultures, communities and people of all backgrounds preferred
Have a valid driver’s license, reliable year-round vehicle, and ability to drive the FIRC van
Pass a background check
Effectively demonstrate effective verbal communication skills, required in English and Spanish

Physical requirements of the position:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms
Hand-eye coordination is necessary to operate computers and various pieces of equipment
The employee is frequently required to operate their personal motor vehicle for work assignments
The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist
The employee must frequently lift and/or move up to 40 pounds

Our work environment:

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the employee to work in an in-person, client-facing grocery setting. The noise level in the work environment is usually moderate to high but varies due to activities and staffing on site.

About us:

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence.

FIRC is an Equal Opportunity Employer

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.

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This position requires in person work at a physical work location and is not a remote position. Are you willing and able to report to a physical work location in Summit County, CO?

Bilingual ability in English and Spanish is required for this position. Are you bilingual in English and Spanish?

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We invite you to complete the optional self-identification questions below used for compliance with government regulations and record-keeping guidelines. Any self-identification information provided will not be considered in the selection process.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by selecting the appropriate category(ies). The hiring employer is subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA) and requests this information in order to measure the effectiveness of the outreach and positive recruitment efforts it undertakes pursuant to VEVRAA.

DISABILITY STATUS Learn more about disability statuses

We are required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.