Position Title: Office Manager
Department: Operations
Reports To: Human Resources Director
Start Date: As soon as possible
Employment Class: Full-time, Year-round
Pay Status: Exempt
Hours Per Week: 40
Location: Summit County, CO
Starting Pay Range: $60,000 - $62,000 

Job summary:
The Office Manager’s primary responsibilities are to oversee the Front Desk Intake Coordinators, support Human Resources with administrative tasks, and keep the FIRC’s offices running smoothly by overseeing maintenance and monitoring/ordering supplies, acting as the point of contact for third-party vendors and service providers. This position reports directly to the HR Director. The Office Manager will assist leadership with various basic tasks, such as scheduling meetings, organizing events, filing documentation, and more. The Office Manager will partner with Program Managers to ensure a fluid working relationship between the Intake Coordinators and program staff. The Manager will assist with Human Resources tasks such as recruiting, payroll, and new hire onboarding. The Manager will be the first contact in case of office/maintenance emergencies, including outside of office hours.  

Our benefits include: 

  • Over five weeks of paid time off (PTO) per year, and additional paid personal time off as well as paid holidays. 

  • Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available) 

  • Flexible Spending Account (FSA) for health and dependent care expenses. 

  • Health Savings Account (HSA) 

  • Life Insurance and AD&D, covered by employer 

  • Employee Assistance Program (EAP)  

  • Short- and Long-Term Disability (STD, LTD) 

  • Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan) 

  • 403(b) Retirement plan 

  • Paid training and professional development opportunities  

  • Discounted ski passes and access to shared ski medallion 

  • Local recreation discounts and perks 

The person we are looking for will: 

  • Work efficiently as a proactive, solution-oriented problem solver 

  • Be team oriented, flexible, energetic, positive and able to motivate others  

  • Be organized, take initiative, work autonomously and delegate appropriately 

  • Show strong leadership, compassion and supportive strategies with accountability 

  • Flexible, able to address maintenance issues outside of office hours 

Primary duties: 

  • Supervise the front desk Intake Coordinators, providing support, performance management, training, timekeeping and back-up for breaks, lunches and absences. 

  • Support the Human Resources department with duties such as hiring, timecard review, basic payroll, training of new hires, separations, staff training/events, communications, staff retention efforts, and other HR related tasks. 

  • Oversight and maintenance of all FIRC’s facilities/buildings including Silverthorne and Breckenridge offices, Dillon Food Market and including addressing unexpected building needs in the weekends or outside of office hours. 

  • Oversee the operations of all FIRC’s day-to-day maintenance and supplies, keeping all spaces organized and clutter-free. 

  • Manage special projects such as construction, contractors, or required services (i.e. trash, landscaping, snow removal, shredding, etc). 

  • Create efficiencies in logistics and operations across the board to elevate services, staff time, and partnerships. 

  • Meet regularly with leadership team to identify opportunities to provide help and support with scheduling, trainings, events, staff, communications, etc. 

  • Help organize and manage third-party vendor contracts, agreements, and invoices, as well as manage and stay on budget. 

  • Submit invoices and credit card expenses in a timely manner to Accounting for all Operation related activities. 

  • Attend weekly meetings with the Data Team to review accuracy and timeliness of data entered in appropriate systems by the Intake Coordinators. 

Responsibilities include but are not limited to:

  • Coordinate special projects in partnership with the community such as Thanksgiving To Go, and Adopt an Angel, as well as coat drives and other initiatives. 
  • Get/send and distribute FIRC’s mail. 

  • Anticipate needs, run errands, navigate Summit County with ease.  

  • Train personnel as needed, on pertinent agency-related procedures. 

  • Provide support with basic Account Payable duties, such as credit card expenses, check requests, etc. 

  • Assist the Development team in fundraising events/efforts, as needed. 

  • All other duties as assigned, job requirements may change. 

General requirements of the position include: 

  • High school diploma or GED. 

  • One year of experience in operations, office management or administration required.  

  • One year of experience in a supervisory role, required. 

  • Proficient knowledge of computers and Microsoft Suite.  

  • Effectively demonstrate strong written and verbal communication skills, in English required, and in Spanish preferred.  

  • Valid Driver’s License and reliable year-round transportation with appropriate insurance is required.  

  • Pass a background check. 

Physical requirements of the position include:  

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

  • Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms.  

  • Able to lift up to 50lbs. 

  • Hand-eye coordination necessary to operate computers and various pieces of equipment. 

  • The employee is frequently required to sit, stand, and walk. 

About us:
Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), two non-profit thrift stores for which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

FIRC is an Equal Opportunity Employer. 
The Family & Intercultural Resource Center (FIRC) does not discriminate on the basis of race, color, gender, national origin, creed, ancestry, religion, age, disability, sexual expression or veteran status. 

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