Position Title: Seasonal Health Navigator

Department: Community Health Program

Reports To: Community Health Manager

Start Date: On or after February 29th 2024

End Date: Through end of June or July 2024

Employment Class: Full-Time Seasonal

Pay Status: Non-exempt

Hours Per Week: 40

Location: Summit County, CO

Language Requirement: Bilingual English and Spanish 

Pay Range: $21.63 - $22.93/hr  

 

Job summary: 

The Seasonal Health Navigator will meet one on one with individuals and families to assist with health insurance enrollment, SNAP, WIC, resources and advocacy. The Seasonal Health Navigator will act in the client’s best interest, operate with honesty and integrity and conduct follow-ups to achieve the best possible outcomes. This is a hybrid remote and in-person (3 days a week required in person) position in Summit County, Colorado. One position available; ideally will be filled by a candidate that is bilingual in English and Spanish. Pending Grantor funding and employee job performance, this position may be eligible for promotion to a year-round position.
 

Main Areas of Focus:

  • Training, Certification & Admin 10%
  • Data Entry 30%
  • Virtual and In-Person Client Support 60%

Our benefits for Seasonal employees include:

  • 403(b) Retirement plan with employer match up to 3%
  • Colorado paid sick leave benefits if criteria are met
  • Employee Assistance Plan (EAP)
  • Paid training and professional development opportunities
  • Local recreation discounts and perks

Primary duties:

  • Must complete and pass all required trainings and certifications as outlined by the Assistance Network and Manager
  • Assist individuals and families in navigating and submitting Private, Medicaid and CHP+ insurance applications, as well as other public assistance programs
  • Educate clients on health access and literacy and increase understanding for eligibility of health insurance tax credits
  • Perform outreach to identify and contact families eligible for, but not enrolled, in health-related programs
  • Conduct follow-ups and track progress of data entry while meeting strict deadlines
  • Navigate technology to complete and manage all required data entry including referrals, assessments, and client progress in a timely and comprehensive manner (data entry is regularly audited by Manager & Data team)
  • Assist with Walk-in and dial-in days, take appointments, help at the front desk/lobby, assist where needed

Responsibilities include but are not limited to:

  • Perform outreach with community partners and internal programs (including the Food Markets) to offer and track additional services, information, and advocacy as needed
  • Serve as a local source of expertise on Medicaid/CHP+ and Marketplace/OMNISalud insurance programs, including staying up to date on key changes that may affect eligibility or the application processing
  • Connect clients with appropriate community resources, track all referrals, and help them explore options for care
  • Approach work from a “strengths-based” perspective, emphasizing strengths, resources, and opportunities
  • Work in a team and communicate with honesty, integrity, and a sensitivity to the needs and differences of diverse cultures; and      participate in team and all-staff meetings, equity work and events
  • Maintain client confidentiality at all times
  • All other duties as assigned

The person we are looking for will:

  • Be detailed oriented and autonomous
  • Excellent people/customer service skills
  • Trustworthy and able to maintain confidentiality
  • Possess excellent time and stress management skills 

General requirements of the position include: 

  • Excellent verbal and written communication skills; bilingual ability in English and Spanish required  
  • GED or High School diploma required 
  • Previous experience and knowledge navigating healthcare systems preferred 
  • Basic skills in Microsoft Office products and the ability to learn program-specific database entry and development 
  • Pass a background check 

Physical requirements of the position include: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

  • Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms  
  • Hand-eye coordination is necessary to operate computers and telephones 
  • The employee is frequently required to sit and/or stand at a work station/desk 
  • The employee must frequently lift and/or move up to 10 pounds  

About us: Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC operates Summit Thrift & Treasure (STT), a non-profit thrift store from which all proceeds benefit FIRC programming. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

 

Our work environment:  The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  This position will be required to work in a hybrid remote work environment, which can include close contact with their teammates and clients, while adhering to dynamic health guidance and policy set forth by FIRC. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist. 


 FIRC is an Equal Opportunity Employer 
FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.