• Five weeks of paid time off (PTO) per year, and additional personal time off as well as paid holidays. 

• Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available) 

• Flexible Spending Account (FSA) for health and dependent care expenses. 

• Health Savings Account (HSA) 

• Life Insurance and AD&D, covered by employer 

• Employee Assistance Program (EAP)  

• Short- and Long-Term Disability (STD, LTD) 

• Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan) 

• 403(b) Retirement plan 

• Paid training and professional development opportunities  

• Discounted ski passes and access to shared ski medallion 

• Local recreation discounts and perks 

• Annual wellness stipend 

The Person We Are Looking For Will Be: 

• Empathetic, trauma-informed and culturally conscious 

• Trustworthy and able to maintain confidentiality 

• Independently motivated to manage multiple priorities and produce creative solutions 

• Extremely detail-oriented, able to comprehend our community health system at user and policy level 

Primary Duties: 

• Increase access to health through equitable services and programming to improve positive health outcomes   

• Support and supervise the Community Health team, perform administrative duties including scheduling and booking, timely data entry and audit, strengths-based staff supervision and accountability, schedule management, etc. 

• Capture, communicate and report on community health trends while advocating for change internally and externally at a community or higher level, escalating to the State, Regional, or Federal level if necessary 

• Participate in high level State and Regional boards, committees, forums, and meetings as the liaison for FIRC and our community and communicate back very nuanced and detailed information regarding requirements, rules, etc. 

• Ensure grant deliverables are being met, by auditing accuracy of data entry, holding Navigators accountable and by analyzing data and reports on a regular basis to continually improve processes 

• Collaborate with Finance Team, Grant Manager and Director of Programs to understand and manage complex budgets by participating in budget meetings, administering and approving Direct Emergency Funding, and submitting invoices for contractor payments 

• Oversee Open Enrollment (OE) periods and Special Enrollment Periods (SEP) including scheduling and coordinating events, walk-in days, partner events, marketing, outreach, communication with front desk, trainings and certifications, and all other needs to ensure a seamless OE period(s) 

• Understand and remain up to date on complex healthcare systems including Connect for Health Colorado, OmniSalud, Medicaid, CHP+, WIC, SNAP, etc.  including bills, laws, and policies 

• Assist with grant writing, reporting, monitoring, auditing, evaluating and assessing client outcomes, current program trends and continuously enhancing program delivery and services 

• Write and update Standard Operating Procedures (SOPs) including a comprehensive Program Guide detailing appointment expectations, eligibility criteria, etc. 

• Responsible for hiring, training and professional development of all team members 

Responsibilities include but are not limited to: 

• Facilitate team meetings, one-on-one check ins, walk-in events, and community events 

• Represent FIRC at various committees, taskforces and events while adhering to FIRC's mission, vision and values 

• Maintain strong partnerships with community organizations and statewide healthcare partners 

• Collaborate with program managers to enhance program delivery to best serve FIRC families and ensure highest quality of wrap around supports internally and externally are being met 

• Provide direct support to program participants with community health navigation and resources as needed, ensuring seamless service continuity when staff capacity is limited 

• Complete all required Assistor and Manager level standard trainings and remain compliant with all CAAS regulations 

• Always maintain HIPAA and meet confidentiality standards 

• All other duties as assigned 

General requirements of the position include: 

• Bachelor’s degree in Social Work, Public Policy, Public Health, Healthcare Administration or related field preferred; equivalent work experience in a related field will be accepted  

• Two years of supervisory experience required 

• GED or High School diploma required 

• Effectively demonstrate strong written and verbal communication skills in English required, and Spanish preferred 

• Previous experience and knowledge navigating healthcare systems 

• Knowledge of community resources in order to make appropriate referrals 

• Critical high-level thinking skills and confidence to speak and liaise at a high level 

• Ability to utilize technology and databases to track program outcomes 

• Current Driver’s License and reliable year-round transportation is required 

• Candidates will be subject to a background check post-offer of employment 

Physical requirements of the position include: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms  

• Hand-eye coordination is necessary to operate computers and various pieces of equipment 

• The employee is frequently required to sit, stand, walk, stoop, kneel, crouch, and twist 

• The employee must frequently lift and/or move up to 30 pounds 

Our Work Environment:  

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee may work in other meeting spaces where variable conditions could exist. 

About Us: 

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

FIRC is an Equal Opportunity Employer 

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.