• Five weeks of paid time off per year (flexible and fixed), and additional personal time off as well as paid holidays. Time off accrual rate increases with tenure. 

• Medical, dental, and vision insurance with employer contribution for employees and eligible dependents (some plans are covered 100% by employer, multiple buy-up options available) 

• Health Savings Account (HSA) and Flexible Spending Account (FSA) for health and dependent care expenses. 

• Life Insurance and AD&D, covered by employer 

• Employee Assistance Program (EAP)  

• Short- and Long-Term Disability (STD, LTD) 

• Voluntary Benefits (Accident Plan, Hospital Indemnity, Critical Illness, and Legal Plan) 

• 403(b) Retirement plan 

• Paid training and professional development opportunities  

• Discounted ski passes and access to shared ski medallion 

• Local recreation discounts and perks 

The person we are looking for will: 

• Be a big picture, outside of the box thinker and will drive positive and equitable change for all 

• Thrive in a fast-paced and dynamic environment and be willing and able to pivot 

• Provide strengths-based leadership, exhibit teamwork, and seek input from team and community 

Primary duties: 

• Oversee all Food Market operations in cooperation with the Food Market Supervisor including but not limited to abiding by health & safety procedures; ordering & invoicing; planning and implementing efficient food distribution models; staff scheduling and volunteer coordination; increasing the community’s access to healthy food they desire; ensuring an inviting and welcoming environment; continuously improving all food market operations for the better 

• As a team member, provide in-person support during Food Market hours of operations 

• Hire, train, schedule, coach/mentor, and supervise staff and volunteers via Bloomerang platform and in-person, providing cross-training of duties and increasing number of volunteers and enhancing the volunteer experience 

• Effectively lead and manage a team of five or more staff and five or more volunteers at any given time 

• Work with Sr. Manager of Programs to continually assess logistics and strategies to meet agency and community needs 

• Participate in internal and external strategic planning initiatives, providing suggestions, incorporating changes, working with the Food Systems community in collecting community data and implementing the CHIP 

• Coordinate, facilitate and communicate with the Food Equity Coalition including scheduling monthly meetings, communicating via messages/emails with coalition members, retaining/recruiting members, ensuring interpretation, tracking attendance and engagement, taking detailed notes, reporting on progress and distribute scholarships 

• Perform regular analysis of Food Market logistics, utilization, effectiveness, and alignment with annual goals, including ensuring proper team use of Salesforce and PantrySoft databases 

• Oversight and management of program grants and budgets, including establishing goals based on utilization and community need, meeting deliverables, writing reports and attending site visits 

• Effectively report data to partner organizations per their reporting timeframes 

Responsibilities include but are not limited to: 

• Clearly communicate accurate days/hours of operation and services offered, including Volunteer inbox and provide community outreach or education (with the assistance of FIRC’s Marketing team) while promoting FIRC’s mission, vision, and values 

• Draft and update policies, procedures and Standard Operating Procedures for all essential activities in conjunction with appropriate staff training  

• Advance food equity and access in Summit County, partnering with other organizations, school district and government entities to ensure sustainable funding and operations, and offer potential solutions 

• Work with the Sr. Manager of Programs and Office Manager to ensure appropriate maintenance, cleanliness and safety of the facilities, equipment, and vehicles 

• Collaborate with internal FIRC colleagues and external partners to effectively promote FIRC and community programs, opportunities, and resources to clients and community members 

• Attend and conduct staff and team meetings, quarterly all-staff trainings, and professional development 

• Oversee donations and deliveries from partnering agencies and community entities 

• All other duties as assigned, job requirements may change 

General requirements of the position include: 

• High school diploma and over 18 years of age

• 3+ years professional supervision and management experience in food and beverage, hospitality, logistics operations or related field required 

• Effectively demonstrate strong written and verbal communication skills in English and Spanish, required  

• Advanced technology skills including, but not limited to: Microsoft Office suite, web-based ordering and inventory, Bloomerang, Dialpad, PantrySoft, Salesforce, Formstack, Scribe, ChatGPT, Adobe, Canva, and other web-based databases is required 

• Current Food Safety Manager and Food Handlers certificate preferred 

• Knowledge of food distribution systems, health & safety regulations, efficient logistics and operations, optimal pre-planning and response skills  

• Excellent customer service skills including active listening and the ability to speak to others with confidence and compassion 

• Adaptability skills including troubleshooting, problem-solving, flexibility, and a stress-reducing mindset  

• Valid Driver License, reliable year-round transportation, and ability to drive FIRC van is required 

• Candidates may be subject to a background check post-offer of employment 

• Ability to interact with people of all ages and cultural backgrounds with a commitment to advancing inclusiveness and equity through all FIRC’s programs 

Physical requirements of the position include: 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• Use of hands to handle, feel, grasp, and operate objects and tools, and reach and lift with hands and arms  

• The employee must frequently lift and/or move up to 40 pounds 

• Hand-eye coordination is necessary to operate computers and various pieces of equipment 

• The employee is frequently required to operate their personal motor vehicle for work assignments 

• The employee is frequently required to stand, walk, stoop, kneel, crouch, and twist 

Our work environment:  

The work environment described here is representative of what must be met by an employee while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate but varies due to activities and staffing on site. While performing the duties of this job, the employee will work in community spaces where variable conditions could exist. 

About us: 

Serving its community since 1993, the Family & Intercultural Resource Center (FIRC) is a non-profit organization that aims to enhance the quality of life in Summit County by providing information, assistance and education to families, immigrants and refugees. The FIRC fosters collaboration among community agencies and businesses and advocates for family and cultural competence. 

FIRC is an Equal Opportunity Employer 

FIRC is committed to building a diverse, equitable, and inclusive community, and we seek to recruit, develop, and retain the most talented people from a wide variety of backgrounds. We prohibit discrimination and harassment of any kind based on race, color, national or ethnic origin, sex, gender identity or expression, sexual orientation, pregnancy, age, religion, disability, veteran status, genetic information, or any other characteristic protected by federal, state, or local laws.