Resident Services Manager

The Resident Services Manager plans, directs and coordinates the activities of social services and community outreach to residents of their assigned property (properties).

KNOWLEDGE, SKILLS AND ABILITIES- GENERAL PERFORMANCE:

Knowledge of service programs and educational methods.
Ability to plan and manage programs, events and outings.
Ability to work independently and concurrently to perform multiple compliance projects.
Knowledge of computer software applications.
Ability to communicate effectively, both verbally and in writing.
Ability to execute a services plan.
Ability to establish effective working relationships with co-workers, board members, supervisors, consultants and general public.
Ability to produce work which consistently meets quality requirements of accuracy, thoroughness and effectiveness.
Ability to identify problems, organizational needs, and opportunities for change. Participate in the change proactively.
Respond positively to supervisory direction and feedback.

EDUCATION & KNOWLEDGE REQUIRED:

Bachelor’s Degree in a Human Services field or Qualified Social Worker field preferred.
In lieu of educational requirements, a minimum of two (2) years of experience in a Human Services field is required.
Community Health Worker certification preferred.
Professional Service Coordinator Certification preferred.
Valid Class “C” Texas Driver’s License required.

PHYSICAL AND MENTAL REQUIREMENTS:

Able to sit and work at a computer for extended periods of time.
Able to stand and walk for extended periods of time, either indoor or outdoor.
Able to ambulate up and down stairs, walk large properties, have physical capabilities to participate in physical activities and events such as wellness walks, summer youth camp, departmental volunteer re-building initiatives, Food Bank donation program.
Able to stoop, kneel, bend at the waist, and reach on a daily basis and lift up to 50 pounds occasionally.
Able to perform general office administrative activities: copying, filing, using telephone and its functions, E-mailing, scanning, faxing, organizing, electronic scheduling, data entry, etc.
The mental work demands include regular attendance, working well with others, verbal contact with others, noise and occasional travel by conventional means including motor vehicle and the like within PROSPERA’s regions and other locations as required.

EOE STATEMENT:

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.