POSITION SUMMARY 

The Solution Delivery Manager (SDM) leverages project management and reporting abilities to assist the team and our clients in developing continually maturing cloud security, data security and privacy programs.  They service as the primary point of contact to the client, bringing insight and value throughout the program lifecycle.  

DUTIES & ESSENTIAL JOB FUNCTIONS 

  • Maintain overall responsibility for client’s program, ensuring client satisfaction and retention 
  • Serve as main point of contact (PoC) to client and liaison to Cloudrise Operations Team 
  • Escalate events, alerts, and policy tuning recommendations to client from Cloudrise Operations Team 
  • Lead the enhancement of methodologies and delivery approaches 
  • Maintain project plans, dashboards, and reporting metrics 
  • Develop reports utilizing key analytics and KPIs 
  • Serve as escalation point to Cloudrise Operations Team on client impacting issues 
  • Facilitate client facing meetings and quarterly business review (QBR) sessions 


QUALIFICATIONS 

  • BA or BS in Computer Science or Information Security 
  • 6+ years of experience working in Cybersecurity field 
  • Previous experience with the delivery of Managed Services 
  • Previous experience and knowledge of leading DLP technologies (i.e. Symantec, Forcepoint, McAfee) 
  • Previous experience and knowledge of leading CSG technologies (i.e. Symantec, Netskope, McAfee) 
  • Extremely organized, detail-oriented, competent time management and follow-through skills 
  • Excellent written and verbal communication skills 
  • Excellent proofreading and MS Office skills (i.e. Word, Excel, PowerPoint, Project, Visio) 
  • On call availability 
  • Willingness to work in a shift schedule to support global support service 
  • Willingness to travel (up to 50%) 


PREFERRED 

  • Previous experience and knowledge of leading privacy technologies (i.e. BigID, SECURITI.ai) 
  • Previous experience with and knowledge of leading data protection technologies (i.e. encryption/tokenization, document classification and tagging, data access governance) 
  • PMP certification a plus 
  • CISSP, CCNA and/or CISA certifications a plus 
  • Vendor certifications from leading DLP and CSG technologies 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.