The Analyst supports the Cloudrise Delivery Centers by acting as the first line of response in identifying potential data breaches and information security incidents. 


  • Monitor events generated by data protection technologies, including but not limited to Data Loss Prevention (DLP) and Cloud Security Gateway (CSG) 
  • Follow documented processes to analyze, validate and escalate alerts around potential breaches and security incidents 
  • Review, perform in-depth analysis, and assign the appropriate classification for all security events and alerts 
  • Escalate suspected incidents requiring further review  
  • Gather necessary information and context on risky activity, escalating as necessary 
  • Identify gaps and areas of improvement for data protection policies, providing input on tuning methods and techniques for improvement 
  • Provide shift status and metric reporting 
  • Document alerts in appropriate workflows 
  • Perform other duties as assigned 


  • BA or BS in Computer Science, Information Security, Information Management or Criminal Justice 
  • 2+ years of information security, technology support, investigative and/or data analysis work experience 
  • Previous experience and knowledge of leading DLP technologies (i.e. Symantec, Forcepoint, McAfee) 
  • Previous experience and knowledge of leading CSG technologies (i.e. Symantec, Netskope, McAfee) 
  • Basic knowledge in system security architecture and security solutions 
  • Strong analytical, investigative and problem-solving skills 
  • Willingness to work in a shift schedule to support global support service 
  • Perform other duties as assigned 


  • Understanding of Data Protection best practices and strategies 
  • Industry standard certifications, including Security+, Network+, CISSP, etc. 
  • Vendor certifications from leading DLP and CSG technologies 
  • Excellent interpersonal and organizational sills 
  • Excellent oral and written communication skills 
  • Self-motivated to improve knowledge and skills 
  • Works well both in a team environment and independently 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities that management may deem necessary from time to time.