Who We Are
Yapi-DoctorLogic is a fast-growing, innovative Website Marketing Platform helping healthcare providers—including dentists, dermatologists, and plastic surgeons—grow their practices by attracting new patients and outperforming their competition online. Our all-in-one solution combines cutting-edge website design with powerful marketing technology to deliver measurable results for our clients.
Our values serve as guiding principles in our day-to-day decision making, shape our culture and behaviors, and set clear expectations for how we work with each other and our clients. They influence every client experience and attract the right talent to our team:
● Client-Driven Innovation
● Speak the Truth, Share the Why
● Learn, Improve, Repeat
● Dignity in Engagement
● Own it, Together
Position Summary
The Enterprise Customer Success Manager is responsible for leading and growing Yapi-DoctorLogic’s enterprise customer portfolio. Positioned as a senior strategic advisor to executive leadership at the client level, the Enterprise Customer Success Manager converts performance visibility into measurable business outcomes by aligning strategy, clarifying insights, and guiding informed decision-making.
By connecting digital marketing strategy to broader business objectives, the Enterprise Customer Success Manager ensures clients achieve clear ROI and sustained value from the partnership. This leader owns retention, expansion, and referral generation, proactively guiding enterprise accounts toward long-term growth and deeper engagement.
Key Responsibilities
Relationship Management & Retention
- Cultivate and manage an enterprise client portfolio, facilitating successful customer relationships, working collaboratively to drive adoption of best practices, ensure retention, improve satisfaction, and inspire customer loyalty.
- Work with customers to establish goals and key performance indicators.
- Conduct monthly/quarterly in person and online customer performance reviews.
Strategic Advisory & Industry Expertise
- Become the subject matter expert on the industry and medical specialty trends.
- Share relevant insights through product training and webinars on how customers can best leverage Yapi-DoctorLogic’s products to maximize ROI.
- Maximize customer value through the applied use of Digital Marketing tools and analytics.
Revenue Growth & Expansion
- Cultivate customer champions through a trusted advisor relationship to identify referrals & upsell opportunities, by referencing customer successes and case studies.
- Collaborate with CRO and Enterprise Sales teams to ensure growth attainment.
Cross-Functional Partnership
- Work cross-functionally with other departments on projects focused on improving customer success; including but not limited to the onboarding phase.
Qualifications
Required
- 7+ years of experience in enterprise account management, client success, strategic consulting, or digital marketing performance leadership within a SaaS or technology-driven environment
- Proven experience managing and growing complex, multi-location or enterprise-level client portfolios
- Demonstrated ability to build and maintain trusted relationships with executive stakeholders (Director, VP, C-level)
- Strong business acumen with the ability to translate performance data into clear ROI narratives and strategic recommendations
- Experience driving retention and expansion within existing accounts through consultative, value-based engagement
- Comfort navigating ambiguity and leading cross-functional collaboration across Sales, Marketing, Product, and Operations
Preferred
- Experience in digital marketing, healthcare, dental, or multi-location service-based industries
- Background in performance reporting, analytics interpretation, or marketing strategy development
- Experience leading QBRs, executive business reviews, and long-term account planning initiatives
- Familiarity with CRM platforms and account health metrics (Salesforce or similar)
- History of managing high-revenue or strategically significant accounts
Key Competencies
- Executive Presence & Strategic Influence
- Enterprise Relationship Management
- Business & Financial Acumen
- Consultative Growth Leadership
- Performance Accountability & Ownership
- Cross-Functional Leadership
- Operational Discipline & Organization
Why Join Us
Join a team that's transforming healthcare technology. We bring together DoctorLogic's all-in-one marketing platform for medical providers and Yapi's dentist-created practice automation software, serving thousands of practices nationwide. We're in an exciting growth phase. Doubling our customer base while building a fully remote team that values collaboration, transparency, and turning mistakes into valuable learning opportunities. You'll connect with practices across the country, build genuine customer relationships, and work alongside teammates who take ownership and support each other. We're on a mission to become the employer of choice, providing excellent benefits, professional growth opportunities, and the satisfaction of making a real impact in an environmentally sustainable company. If you're looking for a place where your voice matters, innovation thrives, and your work makes a difference in healthcare, this is it.