Yapi-DoctorLogic is a fast-growing, innovative Website Marketing Platform helping healthcare providers—including dentists, dermatologists, and plastic surgeons—grow their practices by attracting new patients and outperforming their competition online. Our all-in-one solution combines cutting-edge website design with powerful marketing technology to deliver measurable results for our clients.

 

Position Summary

Schedule Options: Monday, Wednesday, Friday - 5 hours per day. (Any time between 8am - 2pm CST) or Monday through Friday for 3 hours per day within the same window (8am-2pm CST) 

The Website Support Specialist is a part-time, temporary assignment lasting 4 months beginning in January. This role provides high-quality client support across website updates, troubleshooting, and inbound customer requests. The specialist ensures accuracy, performance, and consistency across client websites while collaborating with internal teams to resolve issues efficiently and uphold an exceptional customer experience.

 

Core Functions

Client Support & Communication

  • Respond to client support requests through email, ticketing systems, and occasional virtual communication.
  • Maintain strong client relationships through clear, timely, and professional communication.

Website Updates & Troubleshooting

  • Execute website updates and maintenance tasks using CMS platforms and internal tools.
  • Troubleshoot website-related issues and work with internal teams to identify and implement solutions.
  • Address inquiries related to website content, functionality, and performance.

Customer Success Support

  • Engage with customers to answer questions about products, performance, and best practices to support satisfaction and retention.
  • Track, manage, and complete customer requests using ticketing and documentation tools.
  • Support performance tracking initiatives for client accounts.

Cross-Functional Collaboration

  • Partner with internal teams on initiatives that enhance website quality, customer success, and operational efficiency.
  • Use judgment to assess impact and urgency of requests and prioritize accordingly.

Qualifications

Required

  • Strong written and verbal communication skills.
  • Problem-solving mindset with a customer-centric approach.
  • Ability to collaborate effectively across teams.
  • Ability to learn new tools and processes quickly.
  • Highly organized, detail-oriented, and professional.
  • Reliable internet connection and ability to work independently.

Preferred

  • Experience with website updates, CMS tools, or digital marketing platforms.
  • Prior experience in customer support, website management, or technical assistance.
  • Coursework or experience related to marketing, communications, IT, or similar fields.