Founded in 1972, Covenant House is the largest charity across the hemisphere serving homeless, trafficked, and runaway youth. Located in 30 cities across 6 countries (Canada, the United States, Mexico, Guatemala, Honduras, and Nicaragua) Covenant House offers a broad range of essential services to help youth move from poverty to opportunity and from homelessness to hope. These services include emergency shelter, transitional and supported housing, food, clothing, legal aid, medical care, educational services (including high school diploma programs and GED certificate programs), job training and placement services, childcare and parenting support programs, recreational, artistic, and psychological social services.

Purpose of Position:

This position provides direct, individualized, supportive care to youth who reside in our residential program and/or who attend the drop-in program while establishing good rapport with staff and partnering agencies.


Job Duties and work environment:

Duties and responsibilities include, but are not limited to:

  • Ensure the provision of the highest quality delivery of services to youth in accordance with the Covenant House Mission Statement and Principles and Core Values.

  • Assist in the implementation of youth case plans.

  • Have an understanding of and support the implementation of Trauma Informed Care, Harm Reduction, and Positive Youth Development.

  • Participate in required training and team meetings.

  • Supervise all youth activities in the space and engage youth in a positive manner.

  • Ensure a safe environment for all youth.

  • Escort youth to external activities.

  • Facilitate and monitor group support services including activities and meetings.

  • Document information using case files and ETO regarding all client interaction, caseload progress and outside agency contact. Ensure accurate and timely tracking, documentation, and reporting of data and statistics as required for agency reports using ETO.

  • Can maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.

  • Assist youth with daily activities such as signing up for a locker, accessing shower facilities and/or support with laundry services. 

  • Participate in special projects which enhance the experience of the youth.

  • Provide assistance with events/activities as assigned.

  • Are comfortable engaging youth who may engage in substance use and have mental health concerns

  • Have knowledge and experience working with the LGBTQIA+ population

  • Perform all additional job duties as assigned.

  • Required to do light physical work including cleaning and organizing.

  • Regularly required to remain stationary for some periods of time; use hands and fingers; communicate; move; occasionally required to position self to stoop, kneel or crouch; frequently required to reach with and use arms and hands.

  • Must be able to walk upstairs and lift up to 10 lbs.

  • Work environment for this position includes an offices and residential space with a low to high noise level


  • Bachelor’s Degree in Social Work, or a social service field preferred; or High School Diploma with 5-10 years of related experience.

  • Effective written, verbal, listening and communication skills

  • Ability to exercise appropriate judgment in crisis situations, with effective interpersonal skills

  • Must be willing to function as an active member of an interdisciplinary team.

  • We operate a 24/7 facility which means full time staff may be required to work a holiday and weekends. Holidays are fairly distributed among staff.

  • Hours are 7:00pm-7:30am Friday and Sunday OR Saturday and Monday


  • $19.00/hour starting wage

  • Shift differential of $1.00/hr

  • Paid double time for working on an agency defined holiday

  • Three weeks paid vacation in your first year of employment which increases to four weeks after your first year.

  • Paid sick time accrued separately from vacation time

  • Covenant House is an Equal Opportunity Employer. If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.

  • Four personal days per year

  • 12 paid holidays

  • 403 (b) Plan. Employee contribution is optional; however, Covenant House contributes a percentage of your salary to your 403 (b) Plan.

  • Long Term Disability Plan

  • Training opportunities on site to continue your professional development.

  • Ability to have a meal with the youth while working on site for your shift