As a Shopventory Customer Care Representative, you'll be helping Customers (and prospective Customers) navigate our system via email, live chat, and the occasional phone call. As you gain a better understanding of Shopventory, you'll be encouraged to grow and offer more contributions to help the company grow and develop a better product. Shopventory gives you the chance to make a real impact and expand your role.
The Ideal Candidate:
Perfect isn't possible, we know that. You'll struggle at first and make mistakes, but that's why we're looking to train and develop passionate people. Here are the traits we're looking for:
- You like people and are passionate about your Customers having a great experience — Be the “rock” for our customers and company.
- You have superior communication skills — Writing will be most of your job. The ability to express complex things in a simple way is key to your success.
- You know how Retail and Running a Business works — Whether a store or a restaurant or a fashion boutique, you've got a better-than-average grasp of the challenges facing businesses today.
- You are a problem-solver — You can find creative solutions to complex problems, and do so with a smile!
- You manage your time wisely — You love finding opportunities to streamline and identifying better, faster ways to get the job done.
- You question the status quo — The Shopventory team isn't like most other companies. You're expected to speak up, disagree, and challenge the way things are done whether it's to your direct manager or the CEO. A good idea is a good idea, and a bad idea is a bad idea, no matter who it came from.
- You play well with others — Even when questioning the status quo, you still work within the team. We're friendly and respectful with each other here at Shopventory. We work hard to foster just the right balance.
- You are diplomatic — There are nice ways to say, "that feature isn't going to change anytime soon.'' Shopventory strives to be both robust and user-friendly. We rely on Customer feedback to help guide our design, but sometimes a Customer request just isn't in the cards in the foreseeable future. You can make someone feel heard and validated without making promises and communicate relevant feedback effectively.
- You get to the root of the issue — You go after the full picture. If a Customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have all the facts before you proceed.
1+ years proven Customer Service or SaaS Customer Support experience.
Ability to work Monday-Friday, 9:00am to 6:00pm MST
Bonus points for:
Experience in Tech Startups and/or Retail.
Bachelor’s degree in a related field or equivalent work experience.
B2B experience within in a start-up environment.
Experience with support and communication platforms, such as Intercom, Slack, Google Docs, Google Sheets.
Spanish Language Skills.
French Language Skills.
Benefits & Perks
Compensation commensurate with experience
Excellent health, dental, and vision benefits for employees and their dependents.
15 days paid time off (PTO)/20 days after 3 years of service
Flexible work environment