Shopventory exists to help retailers and merchants thrive by offering the inventory management and reporting tools they need to make informed decisions.


The product is robust, but complex. This means trained support expertise is a must. Helping retailers reach their goals is no easy task, but it's what we do every day! So we're looking for generally awesome people to help us out!


As a Shopventory Customer Care Representative, you'll be helping customers (and prospective customers) navigate our system via email, live chat, and the occasional phone call. As you gain a better understanding of Shopventory, you'll be encouraged to grow and offer more contributions to help the company grow and develop a better product. Shopventory gives you the chance to make a real impact and expand your role.


The Ideal Candidate:

  • You like people and are passionate about your customers having a great experience — Be the “rock” for our customers and company. 
  • You have superior communication skills — Writing will be most of your job. The ability to express complex things in a simple way is key to your success.
  • You are a problem-solver — You can find creative solutions to complex problems, and do so with a smile!
  • You speak Spanish — You enthusiastically assist  English and Spanish-speaking customers. Shopventory is growing strongly in Latin America and with Spanish-language users worldwide. 
  • You manage your time wisely — You love finding opportunities to streamline and identify better, faster ways to get the job done.
  • You are diplomatic — There are nice ways to say, "that feature isn't going to change anytime soon.'' Shopventory strives to be both robust and user-friendly. We rely on Customer feedback to help guide our design, but sometimes a customer request just isn't in the cards in the foreseeable future. You can make someone feel heard and validated without making promises and communicate relevant feedback effectively.
  • You get to the root of the issue — You go after the full picture. If a Customer requests a feature, you ask why and what they're trying to accomplish. There may be an existing feature that will meet their needs in a different way. Data is helpful, but useless without context. You ask the questions that will put you in a position to have all the facts before you proceed.


Requirements:

  • Must be fluent in English and Spanish.
  • 1+ years proven Customer Service or SaaS Customer Support experience.
  • Ability to work Monday-Friday, 9:00am to 6:00pm MST



Bonus points for:

  • Experience in tech startups and/or retail.
  • Bachelor’s degree in a related field or equivalent work experience.
  • B2B experience within a start-up environment.
  • Experience with support and communication platforms, such as Intercom, Slack, Google Docs, Google Sheets.
  • French Language Skills.  



Benefits & Perks

  • Compensation commensurate with experience
  • Excellent health, dental, and vision benefits for employees and their dependents. 
  • Stock options
  • 401(K)
  • 15 days paid time off (PTO)/20 days after 3 years of service
  • Flexible work environment 
  • Referral bonus