Purpose of the Role  

The Capstone Cafe Manager’s primary responsibility is to oversee and direct all ministry and business activities for the Capstone Café and Bookstore. This includes purchasing, store and employee management (incl. orientations and training programs), customer service, inventory, and community relations. 

 
MIT’s (Most Important Tasks)  

1. Manage Bookstore and Café Operations by creating a welcoming environment for both staff and community and developing a solid team to serve coffee and food items with excellence 

2. Manage all Capstone Operations including 24-32 hours shifts 

3. Maintain safe work environment for team and guests 

4. Monitor inventory of food items, supplies, and merchandise 

5. Recruit volunteers to serve and share our ministry of hospitality  

Essential Duties  

• Develops and manages all internal operational and employee policies and procedures 

• Follows retail best practices with quality control and selection of drink, food and merchandise 

• Creates and provides trainings for all staff related to opening, closing, cleaning, inventory, customer service, barista, and oversees and manages staff’s daily duties, schedules, etc. 

• Greets customers with a courteous and friendly attitude, and champions Northview’s cultural values, vision, and mission 

• Maintains a welcoming and positive physical appearance and culture 

• Ensures reconciliation of cash drawers daily 

• Keeps up to date on health department standards 

• Recruits, trains and involves ministry leaders (volunteers) to serve during peak business hours and as much as possible otherwise to keep payroll to a minimum 

• Performs related duties as assigned by the Controller 

Supervisory Responsibilities  

This position supervises all Capstone employees and ministry leaders. They work with volunteers and must have an understanding that volunteers are key to the ministry of the church. The employee must have a heart to recruit, train, equip and support employees/volunteers in fulfilling their roles. Maintaining good relationships with the local community, church leaders, teams and staff is a must. 

This job description was an attempt to list all normal job activities. There may be additional duties and responsibilities required of the employee not listed in this description.    

Minimum Qualifications  

• Bachelor’s degree 

• 2-3 years of related experience; or equivalent combination of education and experience. 

• Related experience would be in management within the food industry, preferably in a bookstore or coffee shop.