NavigatorCRE will be opening an SDO office in New York in April/May 2020 and are looking for a Customer Success Lead/Account Manager to support the continued growth of NavigatorCRE as the #1 data visualization software for commercial real estate. We’re one of the top commercial real estate tech companies in the US. We're a cloud-based data analytics company and we hold the US patent for structured and unstructured data visualization. This role reports directly to the COO and will be responsible for 1st customer engagement, coordinating demos, scaling users inside of our client companies as well as growth strategy and training. Commercial Real Estate experience is a must. This will be more of an entrepreneurial role. It’s an amazing time to join NavigatorCRE as we continue to expand and so much opportunity for growth within the company.

Requirements:

·  BA/BS degree

·  Commercial Real Estate experience

·  Experience with any CRM tools – Zoho preferred but not required

·  Ideally 4+ years of experience in Management Consulting, Customer Success, Account Management, Business Development, or another client-facing role

·  Experience in working with complex, multi-divisional, multi-geographical, enterprise customers

·  Strong leadership skills

·  Impressive executive presence and communication abilities

·  Ability to create structure in ambiguous situations and design effective processes

·  Passion for technology and for being a part of a fast-growing SaaS company

·  Experience working with cross-functional teams (e.g. Sales, Product, Marketing, Services)

 

Responsibilities:

·  Helping new and existing customers grow on the platform and communicate best practices, new innovations and deployment strategies. 

·  Training users

·  Building client relationships

·  Expanding revenue opportunities throughout the Tri-state area

·  Handling lukewarm leads that are unlocked by previous relationships as well as client referrals and interactions at events. 

·  Responsible for using their (and our) networks to get their foot in the door of companies without resorting to a cold call. 

 

We offer an excellent compensation and benefits package that includes stock options, bonuses, medical/dental, transportation/parking, paid time off/sick/rest days and much more!